Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No service provided
I received a call and text stating the he could not come because of the trucks in the road are blocking it due to power. I called him back about a way ahead. We have yet to physically meet or see this tech. Not rating since no service provided. Reschedule us w Tarek. He is the best and most professional.
Javier,
Winter Spgs, FLCustomer service response - Hi,Javier , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1693430929816
Didn't have a clue t what was going on with my freezer!
My technician said he never saw anything like I was describing which I thought was weird. My Freezer door keeps opening back up and beeping when you close it. It melts the ice and food and then freezes it again. Darrell H. Was my technician I don't recommend him at all. He said everything is fine when I told him what was happening. Darell H. Said it's not beeping right now. I think I deserve my money back or a brand new refrigerator. The warranty people said the technician has to see the problem happening and that I paid for a 5 year warranty and it's only been 2 years and they said they were going to cancel my warranty because no technician can see the problem when they come out. This technician has cone out here two times to my house already. This is sad you know, you pay for a 5 year warranty that you have been calling on for 2 years with the same problem nothing else and they tell you sorry you have been canceled.
Carolyn V,
Bossier City, LACustomer service response - Dear Carolyn thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693430893271
AWFUL just AWFUL
If I could rate this a 0 start I would. Never ever again. This is a joke. They are awful. Never showed up after many times of taking the day off to be here at the house. Would show up when parts weren't here. Would reschedule without my permission. I could never her a hold of anyone. Awful service.
Rebecca G,
Charles City, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693430740904
AHS is the worst!!! BEWARE!!
WORST SERVICE POSSIBLE! DOUBLE BEWARE!! they totally ignore you and they won't fix your appliance! I waited almost 2 months, STILL NOT FIXED!
Michael C,
Saugus, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693430708051
Inaccurate advice
After looking at our range hood, I was told the circuit board was bad but that this part was no longer available to buy. I was told we would just need to buy a new range hood (which he offered to install once we'd purchased it). I checked with the manufacturer after seeing that the same model was still selling and the circuit board is, in fact, still in production and available. Glad I double checked, but very disappointed I was left thinking there was nothing I could do besides buy an entire new unit. I was also disappointed that after the cover off the hood, he refused to replace it since it was " too big". I understand ot wanting to hurt yourself, but he offered no alternative solutions to get it put back on for us. I think the bare minimum you expect from a repair tech is that it's left in the same condition it was found in and we now have exposed tubing and fuses until we get it back on ourselves. Overall, very unhappy with the service provided.
Lauren,
Des Moines, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693430635625
Garbage disposal
Waited from 8am until 4:30pm. Received several updates during the day with arrival times followed by no response from Patrick S. Stating he's on the way. Finally at 4:30pm Patrick S called stating the Sears does not install garbage disposals. Why schedule a 2nd service call if not to install the replacement disposal. Disappointed that I waited all day only to discover the Sears does not install replacement disposal.
Oswald S,
Saginaw, MICustomer service response - Hi Oswald, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1693430649240
Still not working
It is still not working. New part is in but still not working.
Harold W,
Navarre, FLCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693430632202
Rrfrigerator
Still not working has been 24 hours haven't refrigerator in a month
Kathy M,
Ogden, UTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693440411232
Fridge
Fridge is louder than it was previously. And not the ice machine still isn't working and the water isn't coming out of the fridge. Called him the morning after to let know and he said it wasn't something he did it must be a plumbing issue.
Talia F,
Aliquippa, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693432077063
Terrible experience
I'm normally not one to write a bad review, but this technician was extraordinarily rude. He flatly ignored questions my wife and I asked him while he was examining our AC, pretending as if we were not there. He acknowledged there is a leak in our machine but did nothing to address the leak, instead refilling it with coolant that will only seep out in a few weeks. (We had the AC refilled in June only to stop working in August.) At the end of the visit, he asked me to sign his iPhone. When I asked what I was signing, he took the phone back and appeared to forge my signature on the screen. I did not sign whatever he was asking me to sign.
Dino G,
Hyattsville, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693430615326