Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Frig fiasco
Never showed... lied that I canceled appointment, very disappointed that I took off from work to wait for nothing and extend this frustration can't post zero stars
Margaret A,
Wilmington, DECustomer service response - Dear Margaret thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693432792430
Sears Home Services is an absolute joke of a company.
Let me start by saying that Liem has been great, this is not his 1 star review, he should get a 5. It's the company as a whole. my refrigerator has been broken over a month now, Liem has replaced all the main parts (compressor/condenser) and it's still broken. Now, they want Liem to come back and "some time" and replace ALL these parts again. It's obviously something major that's broken and instead of taking care of us, their customer, and just replacing this fridge, my family of FIVE has to continue to have no fridge for who-knows how many more weeks. I will NEVER use this place again.
Jason H,
Chester, NHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693440511814
Tech Jerome H
This tech came into our home with no ladder only wanting to educate me on Sears safety rules. I cannot rebuild my home to his specs, I bought it the way it is. He sucks and I NEVER want him back at my home.
Kenny S,
Patterson, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693431218034
Horrible and Lazy Technician
All I can say this person should be fired. An individual who doesn't want to lift a finger, afraid of ruining his nails. Sears has reached new lows. Horrible customer service and technician. This is not the first time I haven't been happy with their technician but this tops it all. I don't want to post negative feedback but this was plainly horrible. Stay away from them.
Unhappy,
Greater BostonCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693431196822
He failed at both jobs and caused flood damage
He incorrectly installed the dispenser assembly. Then, he overfilled the refrigerant when working on the sealed system and we now have the high side of the refrigerant line freezing and causing water to leak on our hardwood kitchen floors every 12 hours during the thaw cycle. We had another repair company out today to diagnose the issue, but they weren't certified to work on the sealed system, so we'll have to have yet another appointment to clean up after James' mistakes. We'll also be reaching out to request coverage for the hardwood floor damage that was caused.
Benjamin L,
Overland Park, KSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693431189248
Damaged floor and bad wait time
I recently needed my refrigerator serviced for a minor leak. A technician came and diagnosed it and had to order a part. I waited a week for the part to come and a new technician came to install it. The new technician found a different problem and asked if the first technician checked the refrigerator. By this time my refrigerator started leaking significantly more. This new technician had to order a new part. I waited another week and that part was sent to the wrong address, therefore sent back to where it came from. Which another week elapsed. I contacted Sears and they said to be patient but I could file a reimbursement claim for the inconvenience, no discussion of having to have a warranty or anything . By now my floor is ruined and the paint is coming off the wall from the water leaking from the fridge and I was still waiting for the part to come back to my address. After calling and complaining on multiple occasions, the pet finally made it to my home and it was not replaced until today, august 30th 2023. I first called Sears to have everything fixed on July 20th, with the technician arriving on July 21st. Mind you, I called at the first instance I saw the leak. Now Sears is telling me I cannot get a reimbursement because of warranty. You've got to be kidding me !!!
Michaela S,
Lancaster, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693431096620
No
Francisco was condescending. He made several assumptions about my refrigerator that were insulting. He did seem interesting in fixing my refrigerator. All he did was complain.
Alicia I,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693430985386
Issue not resolved
Issue was not resolved with my fridge. The only service I got done was having my fridge pushed up against a wall, which I could have done myself, when I requested help with adjusting the fridge doors and making it stand straight. When I brought this up to the technician, he told me the floor of my home was not level, which is false. He also was not able to adjust the fridge doors, which was the entire reason I requested an appointment. This was a huge waste of time and I am extremely disappointed in the low quality of service and lack of knowledge from the technician.
Haitao Y,
Vernon Hills, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693430967507
Temporary fix instead of doing a job properly
Technician only added Freon to unit. After I told him I had Freon added in April. Technician didn't check for leaks or replace anything. only saying it may have a slow leak, and the Freon he added should last the rest of this season. He also stated that the unit to be replaced.
Taurus W,
Memphis, TNCustomer service response - Dear Taurus thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693430954421
Dryer
Hope the problem is solved. He fixed it without diagnosing it the proper way and telling me what I will legitimately owe. I kept asking him to give me a price and why he was fixing it without it. He ignored me. This is not the procedure I was told and on the paper they sent me on what to expect would happen. I was literally under his mercy to pay the bill and couldn't give me a price which is very unprofessional. He wanted my credit card information before he gave me a price. He had a very arrogant attitude. I would not recommend him or he needs to be told the proper procedures and communicate with customers better. He may know how to fix the issue but his bedside manner was horrible. It was not at all professional to take advantage of a person knowing their appliance is broke. I hope someone will contact me and talk over this issue.
Unhappy customer,
Brunswick, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693440475635