Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Tecnicuan
A zero one below a 1. Very nasty nasty attitude
Otto N,
Wake Forest, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693441017617
Horrible
I'm never going to use sears ever again. It took 5 rescheduling. Who waits from 8-5 to show up ???!!! Ridiculous!!!
Nik P,
Lake Oswego, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693441125391
Excellent service
Teddy was knowledgeable and professional. On time and would recommend
Kathy P,
Morgan Hill, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693440957697
RUDE TECH !!!
I'm sorry to say that our tech today 8/30/2023, Daniel was VERY RUDE !!! Any question I'd ask him, he'd give me an answer very snidely, or he'd say "I told you the last time I was here what dial to use when drying your clothes" and NO HE DID NOT SAY THAT TO ME !! Because we NEVER had this issue before !! If he does not like his job, he shouldn't be doing it !! I've never had a technician in my home before that was as RUDE as he !! The only tech that was nice was David~ I will start to request who comes to my home, maybe you should teach these guys some manners !!! He was so rude my husband had to come from the other room to ask what the problem was, as I'm trying to speak to Daniel he just kept walking away !!! Until I asked him to clarify something. We just signed our new contract for another year, I will be looking around for another company to maintain my 6 appliances.~ I will break my contract even if I have to get a Lawyer for my money back !! You need to speak to your employees, this is the second tech we've had trouble with, I will not tolerate this kind of attitude from ANYONE !! So I hope you speak to your techs or you will lose customers !! The only rating I'd give him is an F !! I hope this review does not just get swept under the carpet.
Donna R,
East Lyme, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693440839656
Left dryer open
Tech said he was coming back and he didn't. Left my dryer open, UNASSEMBLED. He closed the order and lied saying the dryer works. But IT DOESNT. HE LEFT IT WORSE.
Ana R,
Sn Bernrdno, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693440731391
Not fixed
Upon going to hook the door of the connections were wrong, so he just soldered the wires hoping they would work well it doesn't work still doesn't make ice
Ellen P,
Pacifica, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693440675766
Bad communication
Bad communication bad products bad price terrible rip off I have to type ten words to submit
Tammy B,
Gray, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693440605044
IT'S HOTTER, NOT COOLER!!!
Ronald was very nice and polite but he made our problem worse not better. Prior to Ronald our thermostat wouldn't get cooler than 73 degrees. Now the AC is not cooling at all and the thermostat is up to 81 degrees and it's not even as hot today as it's been in the previous two days. We need someone out here ASAP to fix the problem that was newly created!!!!!
John S,
Murrieta, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693440541836
Air conditioner system upstairs not cooling
I am extremely disappointed with the service. The air conditioning system is STILL not working. The Technician worked on the outside unit but did not want to come into the house to check the registers. He gave the instrument to my husband to check. Since this is the same Technician who regularly does the PM on the unit I asked if he ever added freon and he said no. He originally thought it might need Freon. I am extremely disappointed with the service!!
Emery J,
Newark, DECustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693432761223
worst tech I have ever had no stars
NO STARS PERIOD lied about information never took the time to do his job SAID THERE WAS NO SERIEL NUMBER ON MACHINE WHEN THERE WAS and then would not provide a business card or name was rude
Shareena,
Stockton, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693432823703