Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Ice Maker Still not Functioning
Jesus F was courteous and friendly. Upon departing, he told me that it would be several hours before my ice maker began producing ice. It's been almost thirty-six hours now: no ice.
Sam G,
Kingsville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693514482223
Andy
Andy left and never returned. Did not repair my washing machine. This is a vacation rental and renters check in Friday. Help!
Sara S,
San Diego, CACustomer service response - Hi Sara, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693517731717
Water in the washing machine
My washing machine is still not working after 3 of Sears technicians later. I just don't get it. .
Antoinette B,
Uppr Marlboro, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693514402147
Refrigerator Repair
Technician Vince was on time for our appointment and kept us informed on status of progress.He had explained to us the amount of time required to solve the problems with our refrigerator. Thank you,Goering Toda
Goering T,
Honolulu, HICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693517756888
Friendly, but damaged my dishwasher while fixing it
I had an overall bad experience with Sears when repairing my dishwasher. They were hired to replace a bad circulation pump/heater. First, the company they contract the work out to is awful. They made numerous appointments that I confirmed, but they didn't show up. Then, when they did show up, the technician intentionally broke the leveling leg off my dishwasher using a metal rod and a hammer. He tried to hide it, but I caught him. He told me to either let him replace the pump he was hired to fix and ignore the damage he caused or he would just refund my money and leave me with a dishwasher that was more broken than when he started. I insisted that he fix it. His supervisor agreed to have him replace the leg. He put the dishwasher back and we made a new appointment to fix it. As he was leaving he told me not to turn on the dishwasher because it would leak. That was because he decided not to put the pump in and left the water hooked up to the unit. I protested, but he left anyway. No one showed up to fix it on the agreed upon day. I rescheduled a few more times. They confirmed the appointment but no one showed up. I demanded my money back and they finally sent someone out. The same guy came. He replaced the leveling leg, but said it was still broken and wouldn't work correctly. He then replaced the pump. When testing the dishwasher the door made a loud popping sound. He insisted that was a quick easy fix. We'll, he didn't. Now the dishwasher door can't be fully opened. Not knowing that, I asked for a discount for the inconvenience associated with all no shows (seriously they didn't show at least 10 times). His supervisor kept ducking the request. So the technician had stay for more than an extra hour waiting for her to reply. It was a scam. She just figured I would let him leave and forget about the discount. By far the worst experience I've ever had. I think Sears should replace the entire dishwasher.
Dave L,
Raleigh, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518592345
Refeigerator repairs
This is my 2nd service appt and the problem is worse. The noise is louder, lasts longer and goes off every 5-10 minutes. I am afraid the refrigerator is going to out completely. I was on the phone almost 30 minutes after the aopt trying to get this addressed and have to wait 8 days for another appt. Supposedly a new part was i installed and was supposed to fix the problem. Now I have to wait for another appt. I have a service contract and keep getting emails with the cost of all these appts. Why is it not all covered under the service contract I paid for? Valorie Proce
Valorie P,
Bartlett, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693517662326
No friendly
Did not say hi came in with a little attitude unprofessional
Joe T,
San Antonio, TXCustomer service response - Dear Joe thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693508872747
Horrible
I took off from work today. Nobody came and nobody called. I am so disappointed in Sears.
Kenneth P,
Birmingham, ALCustomer service response - Hi Kenneth, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1693517702659
Terrible
He's come out about 6 times and the washer still doesn't work
Ashwin S,
Orange, CACustomer service response - Ashwin, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693441158301
Lousy cheater
Never shied for my appointment, then sent an email saying he did the work and I signed off the paperwork. I stayed home all day, he never showed and signed the form saying I signed it. This is way unsatisfactory and illegal. I have been a loyal customer of Sears since 1967! Never treated this way!! I need answers!!!
James B,
St Francisvle, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693441152922