Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Full refund demanded for diagnosis and "repair".
No services were provided. Appointments were rescheduled. The washer bearings needed to be replaced. After parts were received and the appointment for my washer repair came, Omar informed me that he couldn't perform the repair because I now needed an entirely new drum assembly and my washer was obsolete, so the part is no longer available. All of this should have been determined three weeks ago at the initial diagnostic visit. If you charge me for that visit, you have a lot of nerve. Omar was very professional and polite, but not completely knowledgeable regarding this appliance.
Stephen E,
Bronx, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693517992035
The dry not fix !
Code went off again door still not fix I guess the thing that bothers me the most. If the only thing that was wrong with it was the blower motor was half clogged. Why did he not check that first? When he first got here, but it's still sending out the same code and still taking 2 to 3 × 2 dry clothes. And the door still not fix. When he said it needed new lashes. I don't understand so it seems like nothing was fixed or done. So he was a very nice man was not disrespectful. And anyway, but it doesn't seem like anything was done. Turn the last time he was here, so nothing was resolved. Please have senior management. Call me at 9372036070.
Mark W,
Dayton, OHCustomer service response - Hi Mark, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693517973307
Terrible
This company is terrible in every way. Long wait times when calling. Unfriendly customer service. Last tech never installed all parts ordered. He just took it with him and told my it's fixed you don't need the part. The freezer is not fixed and he is an idiot.
Larry Z,
Studio City, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693517977670
Air conditioning system
He didn't do anything he just went upstairs he opened the vent I told him those vent had not been touched from the last time he was here. I have documented our Fpl bill has more than doubled he said the air conditioner was old. When I told him they were under warranty he said they were doing away with the program. Can someone call me from Sears we have been very good customers of Sears for over 15 years.Please do not send him to our house again he was nice but didn't solve the problem.
Judy F,
Yulee, FLCustomer service response - Hi Judy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1693517952408
Disappointed
Paul never showed , although I got a message that he had arrived. Parts still in box, no repair. Now I get notification that job is complete. I need to hear from him. Job #000816940520496
David C,
Parowan, UTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518602502
System still broken
TECH Left last night about 7 pm and unit broke at 6 am.
Randell D,
Waldorf, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693517839563
Incomplete Job
Ronald came and "fixed" my A/C on the 11th of Aug. Within 48hrs it wasn't working. He came back on the 28th of Aug. Ran some test and said he didn't see an issue with his work and it was something else that was causing my A/C not to work and didn't see what was causing my leak. When I went outside to look at my outside unit; I noticed that the compressor wasn't bolted down which he said he fixed. And there was oil leaking from my coil; which he said he tested and there was no leak. I am really dissatisfied with my whole experience.
Tiaira P,
Blythewood, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693517824496
Don't Buy Kenmore or other Sears appliances
Short version: all contact with Sears Home Sevices is done online and there is no way to speak to a live person. So the repair which should have taken one day to complete has now taken four days and counting. The tech, Daniel M, replaced the compressor yesterday but missed the fact that the fan is not working despite an error code on the display panel (code "Er rF"). Because of this, it will be at least two more days until the refrigerator is back in working order. Had I been able to speak to someone or even post a problem/comment online on their website or through their bizarre phone system I likely could have had the repair completed in a timely fashion. Instead, the first tech (Robert R) did nothing but diagnose the problem on Monday. He promised to return the next day with parts to effect the repair but he never returned. I had to make a new appointment online for Wednesday and Daniel came and replaced the compressor. And while it seems that he did a good job with that issue, he totally missed the fact that the fan isn't working in the fridge and I *STILL* can't use it. The saga continues and you can be sure I will never buy another Sears product given their level of service.
Paul S,
Humble, TXCustomer service response - Hi Paul, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693517574314
Icemaker not repaired
The technician that came his name is Ahmad was very disrespectful and rude.didnt complete the job he also signed my papers for me
Carolyn M,
Nashville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693517809393
Refrigerator repair fail.
I feel that Tam tried his best to fix the refrigerator freezer, but after having 5 technician visits by 4 different technician and none of them were able to fix the freezer. The fist technician that came out didn't even look in the refrigerator. The next technician was rude because he had to come out of his territory. Very poor customer service. The third technician came out and said that one of the parts ordered was defective so he would just "blow out the contaminated coils. Well no luck there. After 5 visits it is pretty obvious that the fridge is beyond hope. Each of the visits were never scheduled in a timely manner and this has been going on for 2 months now. So we have been very unhappy. Why can't you all admit that it can't be fixed so choice home warranty will be forced to replace our fridge?
Bonnie S,
Gilbert, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693517766729