Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Slow progress
It is a minor refrigerator repair, however it took a month to get it fixed. It is summer, we need refrigerator every day, we understand ordering parts takes time. It took long time for their technician to come before and after the parts. End up we had to buy another refrigerator. It is totally not acceptable
Diane X,
Hayward, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518375550
Home owner
Nicholas was great . Sears home services are the worst business or company that I have ever in my life had to use!!!
Douglas T,
Ganado, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518350311
icemaker repair
John thought he had fixed the problem. He said that if it did not work, he would have to order an ice maker and one other part, He did not leave the part numbers or make rererence to them in his notes. The ice maker is no better. We have spent a lot of time this morning trying to get the parts ordered. They tell us they have to send someone else out so that the parts get ordered. That means another wasted day for us waiting for a repair man. A supervisor was shadowing John because he was new, That guy never came into our house and was not there when we had questions. He did show up later. I am VERY unhappy with how this has turned out. You could certainly have a simpler more cutomer friendly way of taking care of calll backs. John was friendly and professional but your system is beyond lousy. Bob Messer
Bob M,
Pueblo, COCustomer service response - Hi Bob, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1693518250069
Technician wasn't helpful, can't use my range!
The technician repaired the initial problem but now I can't use my range because it's not level; it's lower in the back by 1.5 ". It was installed by Sears when it was delivered and they made it level. I didn't find this technician helpful in the least.
Carol K,
Enfield, CTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693518212060
Repair oven..
Technician was pleasant, however, they were unable to fix the F97 code on my GE double oven which was lower oven fan issue. Sears came out 4 times and replaced oven cooling fan and circuit board, two heat sensors, main control panel, convection oven fan but not the lower oven fan that was the issue. I also had to have two separate visits for electricians as Sears would not disconnect power from oven in order to pull out from wall to work on. They partially pulled out from wall for parts they replaced but would have needed to remove multiple panels on back to replace lower oven fan. They didn't do this and eventually turned the work order over to GE who diagnosed problem as F97 lower oven fan, ordered correct part and installed on next visit. They also double checked installation of all unnecessary parts Sears installed. All in all 8 visits..4 from Sears, two electricians and 2 visits from GE. Almost 3 months with no oven.. also they schedule repair time from 8 to 5 which caused me to waste 8 full days waiting for repairs. You really need to provide shorter arrival window. All in all not satisfied with results from Sears, totally pleased with GE
Floyd L,
California, MDCustomer service response - Hi Floyd, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693518183859
Lazy
Very rude didn't want to do anything hard said clean coils
Donald B,
Manchester, OHCustomer service response - Hi Donald, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1693518148652
Not happy
I don't like use sears because of your guys customer service
Pezhman K,
Canyon, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693518094216
Still broken
The dryer does not dry since your servicemen came out. We need someone to come back out and fix the dryer
William W,
Fort Pierce, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693519713075
Still not fixed.
Had technician out here 2 days ago and went downstairs today to see there is water leaking all over by furnace and the furnace door is not completely closed and water is leaking inside it. Called to get a tech out here and they cannot get anyone out here today.
Nepolian C,
Addison, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518667982
Horrible Service
I furnished a photo of the data plate for a refrigerator not cooling properly. We had to wait over 2 weeks for an appointment and when he did come he reported that the refrigerator was unrepairable because the parts are no longer available. Almost no parts are available. I should have been told that when I made the appointment based on the serial and model #s. Never again. The old Sears is dead!
David L,
Norfolk, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693522747596