Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Waste of time, thanks for nothing
Darrell replaced parts that had been sent and left. I guess he didn't test the dishwasher because when he left, I loaded, and it still did not work. I called him immediately to see if he could come back and look at it but he was dismissive, and blamed the previous technician who diagnosed the dishwasher last week. He made no effort to rectify the situation, just repeatedly blamed the previous tech.
Danielletho K,
Bayonne, NJCustomer service response - Danielletho , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768862159596
Said couldn't find address
Austin called to say he was on his way but I had stepped away from my phone. Never heard from him again but received a flurry of emails - finally noticed that it said he couldn't find our address. One would think he would have called again to ask if he was unable to locate address.
Debi S,
Vinita, OKCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768605053903
Sears never came - bad customer service
I am writing to formally complain about the unprofessional service and lack of communication regarding a washer repair for one of the units at our apartment complex. Sears assigned William Brown to this service, yet we have faced a series of unacceptable issues. Initially, Sears canceled our first appointment. After rescheduling for the next available date, we received a notification claiming a technician had visited. However, the photo provided as proof was of an empty field, not our property, and included no images of the apartment unit. We rescheduled again and received a time slot for the technician's arrival. Instead, the technician claimed they arrived over an hour early, then sent a notification claiming no one was home. During our most recent attempt, we received a notification at 12:24 PM stating the technician would arrive at 3:22 PM. At 1:00 PM, Sears sent an invoice with a forged signature on the service note, falsely indicating that the visit had been completed. Throughout this process, we have been unable to speak with a representative, and William Brown never attempted to contact us nor did he ever come to service the washer. This level of customer service is entirely unprofessional. I expected a prompt resolution to this matter from Sears. Regards,
Bless M,
Washington, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768604988164
Untrained, New Technician deployed multiple times
Randy P. is a new, young trainee yet Sears sent him out alone, without supervision, multiple times (including no-shows) to attempt to 1) diagnose; and 2) repair my KitchenAid refrigerator. It was unfair to him, despite his best efforts, and to me as the customer to deploy him without proper support & supervision resulting in more than 8 attempted visits and an enormous waste of time & resources. Unacceptable!!
Eric B,
Bradenton, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768604891119
Disappointed
I called to get washer repaired. Washer was repaired. Technician stated water shooting out from drain stated it was a crack in drain piece that goes into basement floor drain. So now I have to call and plumber because he took apart the drain and couldn't hook it back so I can't wash until I fix what your Technician broke. Very disappointed. I never had a drain problem I had a washer issue
Monique W,
South Euclid, OHCustomer service response - South , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768530820129
Bad Experience
This review is more about the overall company experience and not neccessary from Jon, as he was the one that finally figured out the problem. It took Sears 4 trips over 3 weeks to get my dryer fixed. They misdiagnosed the problem twice and ordered incorrect parts twice as well.
Martin F,
Daytona Beach, FLCustomer service response - Martin , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768530884893
service provided
nothing fixed. Service request keeps getting closed out because you can not get mother board, too old, but no one does anything about it. I have to keep having you guys come out. report back can't fix it and then close it out again. You need to get your heads out of where ever and get my problem fixed. Talk to American Home Shield, don't just close out the claim.
Carla S,
Patton, MOCustomer service response - Carla , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768530992633
Unprofessional.
When I expressed my displeasure at the schedule timing and process, having waited two weeks already for a device call, the technician left the premises. Upon leaving he stated that he would have my service reassigned. Extremely unhelpful and unprofessional attitude. The customers is extremely inconvenienced due to the lack of concern by the provider.
David S,
Marion, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1768602343314
Washer still leaking
Bradley came installed the part but did run the washer to see if the problem had been rectified. Put the part on left.. ran on a sanitizing wash and there is water everywhere!!! And now since Sears uses AI there is no way to communicate with a Live person for the technician to come back!!! I would not recommend this to service company to anyone.
Jemora W,
Red Oak, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1768602262406
Owner
Was extremely in a rush, gave me a brush off. He was not very helpful. I felt he was very condescending and not interested in providing a service to me.
Monica G,
Houston, TXCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768602016345