Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Total DISASTER
First off, it took 7 days before you would even send someone. He came, ordered some parts and left. A week later the tech and the parts arrived. They were the wrong parts. Problem still there. Tech installed them anyway even though our parts were perfectly fine. Tech ordered new parts. Again wrong parts but installed them anyway. Tech did not understand where to look for the problem. He finally called a coworker who directed him to the problem. It was the one panel he DID NOT look at. Tech calls Select Home Warrenty and they approve the new replacement part but by now we are over our allowable limit because of all the parts the tech installed when he pulled out our fully functioning ones. Now in order to get my fridge fixed the warranty company wants ME to pay the excess amount that we are over the limit! Has the tech fixed our fridge correctly the first time we would not be over the limit. As far as I'm concerned with the Home Warranty company and /or Sears ships come out of pocket for the overage fees. We did everything go. That was asked of us. It's been 4 weeks since we called this claim in and out fridge still isn't working. Sears, you should hang you head in SHAME.
Scherry C,
Vail, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693522759061
Would never call
Broke on Friday in 115 heat on Friday and they showed up on Wednesday afternoon. The technician told the warranty company my 16 year old compressor boke due to the coils being dirty and restricted air flow. They were cleaned this year and every year. It's a old unit. The warranty company denied the claim. I will never use Sears again.
Andy L,
Buckeye, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693519635990
Didn't fix, said they don't work on Thor
Waited 2 weeks to have technician tell me that Sears doesn't work on Thor. Yet when I called Thor, they rescheduled with Sears AGAIN???? Now I have to wait 3 more weeks and don't expect any different result.
Allen E,
Dunnsville, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693519616984
Horrible
Services started in may, it's now August 31st. Why do you think I'm happy. Misdiagnosed three times, repair appointments changed after we committed, worst service ever. Will and never recommend ever again. Was on phone face time with someone who actually knew how to repair. Worst customer service ever. This repair guy should not be doing this as a job!!!!
Jeff W,
St Francisvle, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693519527544
Ice maker won't empty ice into tray.
Not happy techs just guessing,replaced one part that never fixed my problem they need to do a better diagnostic to fix the problem.
Augusto N,
Palmdale, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693522680647
Dud machine
Kolya was great but you folks has had to send a repairman out at least 5 times and has spent over 1000 dollars on this machine. Our confidence in this washing machine is zero. We want a new machine! This is a dud!!
Jackie B,
Angie, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518778208
Clothes Dryer Repair
Technician put a metal drum on kitchen floor without putting something to cover floor resulting in floor scratches. He also reinstalled the dirty drum without cleaning. Finally he left the floor with dirty debris on it. Technician needs to be trained to respect the home of clients.
Beverly P,
Bowie, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518723364
STILL NOT WORKING
AC is still not working. Temperature hasn't dropped ever since he left.
Saad M,
Heartland, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693522666351
Very good
Clayton R was very professional and efficient. Good job. Thanks
Paul C,
Fairfield, IACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518696920
Zero stars. Incompetence. Deception.
The service technician came to assess our dishwasher for repair. He diagnosed the problem with the door and the latch. When asked if the machine could be properly repaired, he assured us that it could be, and that replacement with a new machine was absolutely unnecessary. Parts were ordered and service repair appointment was made. Today, after a brief attempt to repair the machine he said "now I see that the hinges are broken." The dishwasher has not been touched since his first assessment. Why was the initial diagnosis wrong? Today, He said "you need a new dishwasher!" This is deception or at least incompetence . You advertise expert technicians. He is no expert. He misdiagnosed the problem and completely deceived us – wasting time and resources. I want a 100% refund for all payments made to Sears Srrvices. This is bait and switch. You are not really Sears at all.
Joyce G,
East Chatham, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518576065