Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator is worse condition after repair
My GE refrigerator was running but was not getting cold. When Timothy left, the refrigerator will not turn on at all. His diagnosis was that my evaporator was bad and the part is discontinued. His written estimate showed additional parts that were not causing problems. It would be most appreciated to have Sears Home Services or the contractor appliance company put my refrigerator in the condition they found it. I have used Sears Home Services several times before this but this is the first bad experience I have had.
Rosemary L,
Carrollton, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693603753129
Oven temp repair
My oven is still not working. Temp is not right! Need to have a different repair man.
Diane Metcalfe,
West Mifflin, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693527080798
No tech showed up today
Had appt from 7a to 5 pm today and they were a no show upstairs air still NOt working
Angela S,
Brandywine, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693526474815
Post refrigerator repair/check
Terrible experience. Wasn't even sure he was a Sears tech from A&E. No uniform. Shirts and knee socks. No A&E patch. He was rude. Disrespectful of care of my floor and me. Was argumentative and condescending. In all my years of business with Sears and techs, some not knowing what they were doing, some too dirty to come in my home, (dome asking to use my restroom which is not kosher, I do not have a public restroom) etcbut never have I had a so called tech come looking like he did. Treat me as he did and leave without a ticket to sign. Not only that when u got the completed email later, it had a big X in the signature box. I did not put that there. The. After sever phone calls I was told another tech would b out today and then they said give us 48 hours. And I ask for Victor. I was really frustrated and upset over this. I didn't mark a star because it didn't warrant even one! Well it would not let me post without a star so had to put 1.!
Star M,
Shawnee, OKCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693526463864
Horrible
He didn't fix the dryer. , he said his boss was suppose to Oder one of the parts but didn't.
Christopher H,
Indianapolis, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693525509029
Oven still not working properly
We were told the oven wasn't working because there is foil lining the racks to catch spills. We've done this for over 40 years with no issues yet it's now preventing our oven from working? Ridiculous. It took an additional 25 minutes to cook something before the repairman came and it's still takes double the time. We even removed the foil on the remote possibility there was any truth to it. There wasn't. Clearly we'll need to pay another company to fix it.
Vince,
Grovetown, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693525478334
Problem Not fixed
I honestly can't believe after two weeks of trying to get my washing machine fixed. He left without testing it so it's still broken with the same exact error code. I'm not sure why that this is acceptable for a repair person to come and not double check their work this is absolutely ridiculous. I just want a washing machine that works. I don't know what else to do now I would love someone to come fix this as soon as possible since I've already paid the money and waited a week for a part to come in that was obviously not the correct part
Ashly L,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693525448441
No Experience
He doesn't know anything he's not touching my refrigerator. He just said that oh your icemaker is not making ice Oh that one is not cooling. Your compressor is gone so he's doesn't know anything and I'm very unhappy with the service.
Salma T,
Richmond, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693525435045
Extremely Dissatisfied with Air Conditioning Technician Serv
To begin with, the technician seemed uninterested and unprepared from the moment he arrived. I explained that I wasn't sure which unit was malfunctioning, yet he insisted on service the unit that was already working perfectly fine. This led to unnecessary wasted time and only added to my frustration. Even worse, despite my repeated attempts to redirect his attention to the faulty unit that were not working , he continued to focus on the functioning unit. When I confronted him about his lack of attention and understanding of the broken units, his attitude turned dismissive and unhelpful. He failed to exhibit any professionalism or willingness to address the actual issue at hand.
Tommie R,
Fayetteville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693525422460
This is sad.
His first sentence to us was "the company I work for won't fix anything unless it's broken." My ice maker throws ice flying out of the chute. It also breaks the ice while not on crushed ice. My food in freezer has numerous crystals on food. My other freezers don't. His only response-"this is normal". No, it's not.
Bruce D,
Dixon, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693523161938