Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
GE Washer repair
Arranged via extended warranty, it took over a month for the repair to be finalized yesterday, 8/31 - and the washer is NOT fixed. When he finished, he said he wasn't sure which part fixed it. We had received 4 parts - he used 3. The machine is making a noise - runs a 30-minute soak cycle though the dial is set to OFF - and now there's a mechanical/electrical smell. We called about this today and have to wait until Sep 12 for anyone to return. This is very poor service!!
Richard A,
Vestavia, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693603904113
Unprofessional
The Technician was unprofessional. He came in with a know it all attitude and didn't have the patience to listen and communicate in an effective and respectful manner. He talked loudly and obnoxiously. He was bothered at questions being asked about what services need to be done to our unit. He was more concerned about telling us what our warranty company would and wouldn't approve of instead providing us with the services that we actually needed. The tech all in all didn't want to do the work to show our unit absolutely needed to be replaced. We got reassigned to a new and very Professional HVAC company. Thank goodness we did because our A/C unit is currently in the process of getting replaced.
Stephen R,
Byron, ILCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693604672274
WASHING MACHINE NOT FIXED
MY WASHING MACHINE IS STILL NOT WORKING!!! HE DID NOT PROVIDE A RESOLUTION ONLY THAT THE OTHER TECH DID NOT ORDER THE RIGHT PART.
Sheryl W,
Clinton, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693603891345
They only work on specific openers
Waited 3 weeks for them to come out after they cancelled 2 times then tells us they don't work on Chamberlain garage door motors
Allen S,
Martinsville, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693603867209
Dishwasher not working still
Dishwasher still not fixed. We are still unable to use it; water accumulation at the bottom which was the initial issue for the service call
Edith Z,
Honolulu, HICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693603863898
Samsung Dryer
Technician never showed because the warranty company input the model incorrectly and the repair showed it was for a range! 1 star because a week later no one has called me back!
Christopher A,
Byrnes Mill, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693603849667
Not happy
The technician showed up. The technician was rude. Never came into the house to check anything inside. Went straight to the outside unit. Replaced the capacitor and wire. The tech was here about 30-45 minutes. The unit ran for about 30 minutes after he left. Then the compressor shut down. Tried resetting it. Still does not work. Compressor in non operational. Not satisfied with the work at all. Tech did not leave a business card. Did not say that if we had any more problems to call back. Waited 7 days in extreme heat to have our HVAC repaired. Still not repaired.
Debra P,
Lusby, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693603838477
Technician
The technician was rude and pushy. He did not say goodbye, he did not smile or present himself well. He insulted the washing machine by saying how old she was and how they don't make them anymore. He made mistakes while putting the bank card into the system. He wasn't polite, he didn't have manners, and he didn't listen to anything being said.
Hameeda V,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693603812052
POOR, UNRELIABLE Service
I scheduled with this repairman to fix my washer and he failed to have me fill out any paperwork. He filled out all paperwork and receipts saying the washer was fixed and that he came to repair but this was never done. I have receipts emailed to me saying that the washer was repaired but I have never authorize them. He is deceitful and filled everything out without my consent and now I cannot have my machine repaired because it's shows falsely that it was repaired. I have scheduled 5 different appointment times and he has always failed to show. They claim that they arrive and no one opens the door but I have a ring camera that proves no one has ever showed up from this company for my scheduled service. This has become a waste of my time and my machine remains unfixed due to the lack of timely and truthful service from this Patrick.
Sergio R,
Santa Paula, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693603784387
Damien was having a bad day.
Damien was the 2nd technology to work I'm my refrigerator. My first technician was a great experience. I wish I could say the same about Damien. Since the moment he called to confirm what time he would arrive he sounded frustrated. Upon arrival he first complained about the order stating second floor instead of garden apartment. He spent about two hours fixing the refrigerator. The entire time he shown anger. Throwing several equipment on the floor and against the wall. The refrigerator continues to NOT work! I can't help but think that Damien failed to complete the job correctly since he was so angry. Getting a live person on the phone has not been easy. I would greatly appreciate a call back to help with resending a technician that will do a fair job and act respectfully in my home.
Gabriela B,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693608212836