Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Sears Warrenty
Jimmy came and worked hard but did not repair our Kenmore refrigerator. He is our 4th repairman to come out and none have been successful. We have been without a refrigerator for over 6 weeks. When you call for help, you can not get past the first level of agents and you will talk to people all over the world.
Gail S,
Somerville, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693662797680
Horrible - UNPROFESSIONAL
He came and was so rude from the moment he got here - H looked at the Stater for 5 minutes and chewed me out about how I'm using my machine and the my plumbing is clogged for my AC - I asked what does that have to do with the dryer - He was offended and left - He did not service us at all
Erika R,
Riverside, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693662767363
Washer
Washer was not repaired!tried to do a load and got noise from the agitator!!very dissatisfied!!!!!
Jerry A,
Citrus Hts, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693612264615
Horrible
Horrible once again, i almost left ahs because of sears home services. Absolutely horrible company. They have no idea what their doing and dont answer phone calls
Josephrobin O,
Tinley Park, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693610050815
Service not complete
Albert is excellent. However, Sears does not provide a reliable repairs service for AC units. Technician Albert was professional and nice explaining the situation but he was unable to fix the issue on the first visit (2 days after the request) or second attempt (4 days after). I had to take days off from work to stay the entire days at the house. We have little kids and we now have to wait until after the long weekend to have someone coming again for the third time.
Pablo B,
Palm City, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693609884382
Annual preventive maintainance for Furnace
Ronald did not call prior to arrival as expected. Roland did not call or followed up with a report after visit. no details had been provided to Tenants either.
Dorit V,
Solana Beach, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693609603928
Kenmore washer repair
The experience is lousy. You have sent between 4 and 5 technicians and none have been able to repair it. The latest one was yesterday and he told me it was fixed. I put in the clothes this morning and the machine shuts off just like before. The technician did not even use the new part that was sent to me, he said that the new part was not the problem. The first technician said the the washer was old on would probably need to be replaced,
Rose G,
Missouri City, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693612227697
Took filter cover
Took my refrigerator filter cover with him. Refrigerator still not operating properly. This is third technician at my home. This issue needs to be resolved asap
Joyce G,
Hazel Crest, ILCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693604716680
Appliance repair
Same issue continues with the washing machine
Agathe G,
Washington, DCCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693604647718
Oven repair/Cambridge MA
The repair took 4 months and is incomplete as of 1 Sept 2023
Daniel S,
Cambridge, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693604492896