Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
The issue still not fixed.
The issue is still not fixed, I told him and tried explain him that he did the same thing when he previous came and he is doing the same thing again. He did not listen and he said I cleared the ICE and it will fix the issue, however I still see the refrigerator temperature still shows 60 degrees.
Ravi Yalamati,
Alpharetta, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693863331029
No show
I had a service appointment today between 1:00PM and 5:00PM. Your website first said that the technician would be here at 1:30, then 2:15, then 3:10, etc. Then the website said that the technician had arrived. But, no one here. When I went back to the website, the call had no updated information. I called to find out when the technician would be here and found the call had been closed. No one would be here. Great job Sears!
Betty H,
Fair Oaks, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863310996
AC Unit
Awful experience. The first technician was not familiar with a dual thermostat with emergency heat settings. 2nd tech reprogrammed the thermostat and afterwards my house would not cool. Mind you I'm in TX where temps have been over 100*. I had to pay another company to come out and fix their mistakes. Never again will I use Sear's.
Shawn M,
Midlothian, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863311580
Worst repair service From Sears Home Service In The World "
I am totally disappointed with the serviceman from SEARS on 8/30/23. for my Kenmore washer and charged $ 148.73 for nothing " but guess " work from the repairman that had no intention of removing the back or proving to me the broken part or parts needed, he was only guessing and telling me the cost to make the repair with no attempts to prove faulty parts needed also trying to sell me a home warranty. I paid for NOTHING and feel I should be Re Paid for this " sham ". I will never ever be suckered into this again! Ronald P. Sarber
kenmore top load washer,
Monessen, PACustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1693691735517
Oven Replacement Part!
I would not recommend Vincent, to anyone I know ever.
Brenda P,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689282621
Unacceptable service
Very strange man. I was uncomfortable wt him in my home. Rude and impersonal. He said he fixed the ac but it stopped working when he left. We would not allow him back in our home and would not use sears if he was only choice. 0 stars
Cory P,
Fulshear, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689233025
Liar, Moron, and Lazy
1st he couldn't read the address or street sign or what road, where we lived; twice. Then he also said that the wires in the back near the compressor were chewed and couldn't replace them, nothing was chewed. Also said he didn't have the parts that connected to the compressor, they were sitting on the counter less than a foot from him. The technician should be fired, for being lazy, a liar, and a moron! This is the type of world we live in that people want to get paid for doing nothing!
Gregory L,
Blackstone, VACustomer service response - Hi Gregory, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1693689314594
Washing machine
My washing machine is not working. Mark was here last Thursday claims the washing machine was fixed. It's not. Trying to figure out how to get him back here
Stacey F,
Henderson, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689220244
Sears is a disappointment
My first appointment with Sears, I was stood up. My second appointment with Sears, I was stood up. There is no phone number to speak with a live person. They set a third appointment. I wanted to cancel it. The only way to cancel the appointment is to respond to their confirmation email. You have to select one of their 6 listed reasons for cancellation, there is no other option and of course, you can't call them. Their tech showed up for the third appointment. When I explained the situation he got rude and left. They scheduled a fourth appointment. I wasn't home. We will see if they keep rescheduling appointments. I have always liked Sears. They have now lost a customer for life.
John W,
Lodi, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689190526
Sears repair service
Sears technicians tried to repair, however, the parts never arrived as the first tech ordered them on 07/31/23 said it would arrive in 2 days. It is impossible to speak to a live person as chat does not work. In two words, "Sears sucks." After numerous failures 2 month old freezer was returned for a deferent brand. I see now why sears is going under. Any questions, call sears if you can.
Matthew R Kapp,
Ontario, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693689154832