Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

200.2K

Average Rating

4.7/5

Home owner
March 17, 2026
Overall rating

Professional, quick and knowledgeable of system he needed to repair

Morris D,

Franklinton, NC
Timely and professional
March 17, 2026
Overall rating

Both of the technicians that helped with the job were on time and efficient.

Gloria R,

Aransas Pass, TX
Excellent
March 17, 2026
Overall rating

Draytyn provided excellent service. He very friendly as well as knowledgeable. Answered all of my questions.

Tanya M,

Hagerstown, MD
Dishwasher repair
March 17, 2026
Overall rating

Knowledgeable, trustworthy, dependable, friendly!! We throughly enjoyed having Brian complete our repair!

Robert H,

Howard, OH
Sears service
March 17, 2026
Overall rating

Huston was very pleasant and quickly responded. He felt the leak was from the soap dispenser only and when he ran the washer there was no leak when the soap dispenser emptied. He did not wait for the whole wash cycle to finish. I am running a 2nd wash cycle to verify that is no leak present through the whole wash cycle. I will call back if there is still a leak. Hoping his diagnostics were correct.

Laura G,

Morgantown, IN
Anthony service
March 17, 2026
Overall rating

To bad, choice, warranty chose not to pay for the parts. And Tony couldn't go ahead and fix the microwave, but he was professional. And apologized for the mix up

Donna T,

Trinity, TX
Scott did a great job
March 17, 2026
Overall rating

Scott did a great job. It is the Sears Home Service AI program that will keep me from using Sears Home services again. There are no live agents. This fridge repair was a 6 week process where no one would show up for an appt. Calling "AI Samantha" was very frustrating. Kept saying g someone was coming but then no one would show up. Sears Home Services needs to step up their customer service. Will never do business with them again.

Claudia F,

Covington, KY
Great Experience
March 17, 2026
Overall rating

He was very knowledgeable and excellent customer service. Would recommend service.

Brandon R,

Lansing, MI
Mini Fridge
March 17, 2026
Overall rating

Edwin was able to assist with my mini fridge for on-the-spot service and repair. Very nice and knowledgeable.

Eric B,

Los Angeles, CA
Kenmore Pro Refrigerator repair
March 17, 2026
Overall rating

Nedzad is very experienced and skillful in his repairs. Five stars is not enough for his rating more like 100.

Jeffrey L,

Gulfport, FL