Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Washing Machine Cover Repair
Mr Omar was nice but he broke the cover of my washer cover. The cover of the washer was cracked, hence the need for his service, but I was able to use the washer now. When Mr Omar left, the washer cover could not close and was broken and tilted to the side. I send information about my washer before Mr Omar arrived and I was told they would check on the part before someone arrived. Mr Omar didn't do anything to help but caused me more problems. I want a refund.
Jacqueline M,
Mount Vernon, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693863421310
LG drier
Technician did not repair the drier and needs to come back
Sophie A,
Truckee, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693863413821
Doesn't fill with water now
Use to run fine but leaked now after "repair" doesn't run
Justin S,
Winston Salem, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863411955
Washer
Very rude and was being mean everytime he spoke thank God he didn't fix my washer just wanted to get paid
None,
Milwaukee, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693864938776
Tech rating
Not very friendly as a tech. Was very direct, no conversation.
Ronald J,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693863390457
Not happy
I do not like your automated system. I wanted to schedule the dishwasher too but it would not let me. It would not let me talk to anyone. The technician did not take the cover off the dryer to check for lint buildup or any trouble spots. That was very disappointing. It was hard to understand him.
Bonnie K,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863392831
Refrigerator repair
The technician was nice but the fridge is still not repaired. After replacing three parts plus some prior to this appointment it is still not repaired. The icemaker doesn't work the fridge is not cooling and the freezer is not freezing. He replaced the compressor, the icemaker, and one other item. Very disappointing. And Sears is very hard to get in touch with a person to help. I waited over three weeks for this repair and was hopeful that it would be fixed. Very upsetting. 😥
Melissa D,
Robertsville, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863382719
Unsatisfied
The first time Robert came to repair my oven I had to pull the oven away from the wall, show him where the gas shut off was, and tell him that he needed a tool to turn it on. The next time Robert came to finish the repair he asked to use my bathroom. I thought said yes but I was annoyed about it. Robert found some type of rodent nest in the oven when he took it apart. He didn't have a shop vac so he asked if he could use my vacuum. I just moved in and had never used the oven because the two times I turned it on it smelled like gas. That's why the CO company had turned it off. I'm not a happy customer
Jacquelin W,
Brooklyn Ctr, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863368424
waste of money
Did not pull out refrigerator to make a diagnose of what's wrong. Waste of money and time
Gwen R,
Belleville, MICustomer service response - Gwen, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693864092016
Dryer
My dryer worked for 20 minutes and stopped working again
Juan T,
Elmhurst, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863325983