Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Freezer repair
The freezer is still not working properly, it still isn't cold
Thomas E,
Santa Rosa, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693873054245
Never experienced something like this before
Not certain if our issue was ever properly diagnosed. Certainly wasn't repaired and we received conflicting information about our 5 year old Kenmore Elite refrigerator that the repair wasn't covered under warranty due to a class action law suit related to defective compressor and components. A true waste of time and money!!! Lol
Todd M,
Grand Rapids, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693864899218
The problem was not solved. The dryer is noy working now
The technician came to fix a dryer that was not heating. After installing the new parts he order the dryer absolutely stopped.
Anthony T,
Quincy, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693864891855
One rating. Poor
Did not fix problems Was not trained to correctly fix refrigerator/freezer/icemaker. We have warranty. No help He came into home with nothing but cell phone
William W,
Taneytown, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693863852915
Microwave
Peter was not willing to help me find the size of the microwave that he declared unrepairable.
Ashok R,
Marriottsvl, MDCustomer service response - Ashok, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693863773204
Wrong diagnosis and No washer for 3 weeks
Our initial diagnosis was the washer just needed a new drain pump. We were please we did not need to replace it, and the technician set up an appointment one week later to install the part after it arrived. A week went by and the part they ordered STILL had not arrived at our home. 1) why would a common part take that long and 2) why would my next appointment not be automaticly linked to the part arriving?? I could not contact the tech, who called 10 minutes before the appointment and I told him the part was not there (which should not be news for a tracked part). He said someone would reach out to reschedule, and I got an email that I had to wait another week. Upset, I called and finally reached a person who said they were unable to contact scheduling, who do not talk directly to them or customers (absurd). He promised someone would reach out by 10pm that night with a new time. Of course, no call. I waited for the follow up appointment another week later, and then the (new) tech explained the main circuit board failed, which cannot be replaced. The pump and washer were useless, something I should have known from the first tech. We needed to wait another week to get a new washer (which I made sure not to buy from sears) I'm not sure how sears could have handled this worse. They refunded some money, but should have given it all back for failures at each opportunity. Extremely disappointing. I called sears because they should be the best. Will not make that mistake again.
Nick B,
Pittsburgh, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693863685744
Dishwasher
Waited almost 8 hours for him to appear. Did not make it clear what the diagnosis was and why the pump was damaged.
Ada Gracin,
Melville, NYCustomer service response - Ada, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693863660446
The regrigerator door do not work yet
The regrigerator door do not work yet
Michelle R,
San Juan, PRCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693864930006
HORRIBLE SERVICE - DONT BOTHER
We fixed the issue ourselves. Would NEVER use a Sears technician!
DONT BOTHER,
Boise, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693863439953
Bachirou was very professional.
However my problem is not fixed. I need to set up anew appointment .
Martin J,
Hastings, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863440349