Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
He has NOT repaired the refrigerator
Your technician has not repaired my refrigerator…I need a new refrigerator
Marie B,
Long Beach, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693951355721
Bad service
Not good , still the dishwasher on heavy wash is not working. The technician did not have the insurance with him so he could not fix anything just said everything is ok.
Elsovan N,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693958142936
4 strikes and you're out
After 2 months and 4 appointments to fix our refrigerator it still doesn't work. We are now actively working with the warranty implant to have it replaced
Lauren D,
Vestavia, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693951341928
Not good
Anthony damaged the drier vent and cover on the outside of my home. The drier vent should have been disconnected before pulling and pushing the unit to access the bottom unit. I had to have the damage fixed by a 3rd party. Not good!
Jennifer H,
Queenstown, MDCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693951951047
Dishwasher repair
The dishwasher still does not work. Tech didn't make sure repair was completed correctly.
Molly P,
New Albany, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693949756275
Appointment Disappointment
Steve was great, when he got there. The problem was that, at 7:30am that morning, I had an email that said Steve would be there at 9:37am; around 7:50am, it said 9:51am. When I check around 9am, it just said 8am-5pm with no indication who would be coming. I thought for sure he had been delayed, but was still coming. So I didn't feel comfortable leaving for any of my errands as I couldn't guarantee I would be back to meet him even with 20-30 minutes lead time. Finally, at 2:30, Steve called and said he would be there between 4-6pm. According to him, I was on his route and then I wasn't, leading him to believe that I had been assigned to a different technician. Then I appeared on his route again. I don't appreciate being held hostage for an entire day and was very disappointed in the whole process. Sears, you can do better!!!
Elaine S,
Dallas, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693949724653
Outstanding technician
he Is a hard worker does excellent work,very helpful and very friendly.
Ilse R,
Leavenworth, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693949676647
Sorry Mickey
Sorry mickey its sill no working right. 😢 still making the same noise...
Amyjimmy M,
Chetek, WICustomer service response - Hi Amyjimmy, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693949479980
Problem not solved - paying for a separate AC provider
I bought this service hoping it would help me in the event my appliances go out I'd have support. Sadly, the technician arrived and didn't detect the issue.. which was a faulty contractor on my condenser. I've already solicited the help of an electrician (as this technician said it was likely an issue with the furnace electrical - which it wasn't) and another AC service technician who will be fixing the additional issue. I'd like my money back from this appointment and to cancel my service agreement for regular support. Very disappointed...
Elizabeth J,
Pleasanton, CACustomer service response - Hi Elizabeth, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1693949454832
Unreliable and liar
Carlos was extremely unreliable and a liar. He stated that he came to the residence and no one was there. He never showed or called. He is no knowledgeable about his job and guesses at the diagnosis. Sears should reconsider the "technicians" they hire. Carlos is a HACK and should be fired.
Bibi S,
Larchmont, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693949448257