Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
annual Maintenance checkby mehran tech # 801183
A outstanding service by him on all our appliances. Great additude, on time, very thoroughly, answered our questions & he could not have handled anything better. A real professional for sears service. A great experience for us as true sears appliance customer for over 50 YEARS.we We have over 14 sears kenmore appliances. This was one of the best sears service calls that we have had over the years. Please thank him for us !
Ken Braaten,
Redmond, WACustomer service response - Hi Ken, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694123997642
Mrs Frances Mitchell
Ur service and communication was terrible and I will not ever use you again. 8 trips to my house to repair the ice maker and never got it fixed.
Leroy J,
Winchester, KYCustomer service response - Dear Leroy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694123592163
Never showed up
Our refrigerator door pops open when the other door is closed. This is not normal and the technicians keep saying it is. Our ice maker stops working when the door is ajar for a long time, which happens multiple times a day. This is unacceptable and yet the technicians do not even try to fix it. We waste hours of time waiting for repairmen that do not show up because this is normal! We have a Sears Home Warranty and the refusal to show up and fix the problem is not right.
Peter P,
Costa Mesa, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694131940533
Didn't fix the problem
We had two service calls on our dryer and the problem wasn't fixed either time. So frustrating! Both technicians (not just Dallas) said that the problem was corrected but if they had run the dryer for a longer amount of time, they would have seen that after several minutes the heat would shut off. After the second service appointment also failed, we did a quick Google search and determined that it was likely a Gas Valve Solenoid problem. So, after wasting almost two weeks with no dryer and spending $120+ for service calls that did nothing, we purchased the part online for like $40 and fixed the dryer ourselves in just a few minutes. Ugh!
James H,
Palatine, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694131932822
The Refrigerator is still not working
Thomas has been out 3 times to service this refrigerator. Sanjay has been out 1 time. The first time we were told there was a gas leak and it's flammable. The second time, Thomas didn't have Freon to fix the issue. Sanjay came out and found no "problem history" on our refrigerator and was unable to fix the leak. Thomas came back a 3rd time, installed new parts and left. The refrigerator is still not working. It has power and is running hot. The gas leak has permeated the interior plastic of the refrigerator. We purchased the item in Nov and it was dented. We requested another and we received it in Dec 2022. The fridge started smelling in July, during summer break ( we are a school and this is the fridge that the teachers keep their lunches in). We started in August 2023 trying to get this fixed. Kenmore has been less than helpful and doesn't seem to care about any of this. I will never buy a Kenmore product. This has been a nightmare. And it still isn't fixed and our entire office smells like chemicals. I would like to give no stars, but apparantly I have to give at least 1. It is not a deserved star at all.
Eagle Peak Montessori School,
Walnut Creek, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694131787312
No profesional
No good
Dolly G,
Arcadia, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694123075406
Was not able to solve problem.
He was not able to solve the problem. This was his 2nd attempt .
Honest,
MassachusettsCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694122513658
not fixed
My washer still won't drain at the end of the cycle and my dryer takes running it 2 times for it to get clothes dry. He said nothing was wrong with either. I was unhappy with his service.
Angela,
Council Grove, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694122474601
Refrigerator still not working
the worst service every. Romel is an awesome person but pretty sad that he has been at our home servicing our refrigerator and it still not working and sears protection plan wont replace because tech has not stated it needs to be replaced, i asked Romel and his reply was he manager doesnt like those comments in there he rather have techs order parts and continue to service same issue. in meantime i have lost all our food and my husbands insulin dealing with this for the past month. but same issue stated back in Nov of 2022
Sal,
Fremont, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694131755677
Refrigerator
My refrigerator has not been working for a month Richard came out twice and never fixed it
Darron W,
Orange Park, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694122425336