Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not happy
He did not fix the dishwasher, and didn't even care or try.
Laura K,
Hoffman Est, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694217719807
Worst Technician
Nathan is a very bad Technician. He failed to find my broken wheel on refrigerator, I had to point it out to him by insisting he be more thorough. He only ordered (1) wheel even though the color scheme had changed, I had to request they order the matching 2nd wheel. The next issue being looked at required a part that, again Nathan ordered two (2) incorrect colors before correct 3rd one. Nathan did not come prepared with equipment to complete repair and reschedule was required. Nathan's Supervisors not much better... (LORI/LAURIE) and Senior Technician (KEVIN) who never spoke to me directly but only through Nathan ... and Nathan ...only had concern for refrigerator to be emptied for 3rd attempt to repair. I emptied for nothing as repair was canceled by them feeling "insulted" by my exasperation at Nathan's multiple calls and reminders to empty contents before he arrived. Only to not show up!
Geneva A,
Sierra Vista, AZCustomer service response - Geneva, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694217678554
Very unprofessional
Very inconvenient and un professional service. They canceled on me several times and made me wait and waste my time then charge me more then what was quoted and tells me they have no control over pricing. NEVER EVER USING SEARS REPAIR AGAIN EVER!!!!!!
Christopher C,
Lillington, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694208350634
Not Happy
I explained to the technician that I just want the gasket replaced on my beverage center. You can see that it's coming apart I can pictures. I asked the tech if he has a gasket to fit the kitchen aide. He stated no he has to order it. I said ok but how long if it's 2 or 3 months then I decline. He kept stating that I had to pay first, I said you don't need to diagnostic it's simple I need a gasket. He stated that he will check after I pay. I paid then he stated that I should just order it myself and put it in. I immediately told him so basically you scam people for the diagnosis charge when in fact you don't have the parts or the intention of repairing the appliance. Customer was able to help me Roth this issue.
Yvonne F,
Bloomfield, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694209166393
Lazy technician
My experience was horrible!!! It took this man 3 months to fix my washing machine... Not a commercial one but a regular residential one. First he says he has to order two parts... He only put one on so of course my machine had the same symptoms. Waited another two weeks for him to come back out and he ordered more parts that I didn't need. Waited for him to come back out and install the parts. Then he tried to blame it on my outlet... he didn't know my husband is an electrician so my husband tested the outlet while I recorded him doing it. The last time he came out I had my husband to deal with him and he actually put the parts on this time! He stayed longer than 15 min this time! My washer got fixed this time! With the exact same part he ordered the first time and didn't put on! Then he tried to leave with the original part and my husband told him to leave the part. I would never in my life use this company. They milk your pockets and not to mention time off work! I paid for a new washer with the money I missed calling off! He was at my house at least six times and never had stayed longer than 15 to 20 minutes. He is a fast talker and before you know it he is out the door and your washer is still not fixed. DO NOT use this service and definitely not this technician. I cashed the company and they sent the same guy out each time. Beware and don't let them milk your pockets.
Betty H,
E Saint Louis, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694211941744
Problem still beret
Shanon was nice but our washing machine is still broken the f20 error message kept popping up
Joseph S,
Waco, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694211759703
Not impressed
Multiple Problems not fixed after multiple visit; one problem was intermittent and a part had already arrived being ordered by the previus serviceman. As the problem was not occurring at the moment Rico arrived on scene, he stated "no sense fixing it now - keep the part." One day later the same issue occurred and of course it was a week plus until someone could come back to install the replacement part.
Michael Z,
Chattanooga, TNCustomer service response - Hi Michael, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694208440303
Did not resolve the problem
I spoke with the technician prior to his arrival at my house. Without even physically looking at my washing machine he told me there was very little he could do, and explained how expensive it would be to repair if repairs were needed. He even went as far as to suggest me cancelling him coming to service the machine to save me money. He came and visually inspected the machine and said I was loading the machine incorrectly. I explained to him that the machine had worked fine for nearly 2 years and all of a sudden I'm loading the machine wrong. I'll never utilize Sears home services and it's no wonder Sears is a dying company with employees like this.
Johnny M,
Bronx, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694122293454
Not Very Friendly
This Guy did not want to work. It was a raining and humid day & because of this he said he would not get an accurate assessment of the issue in question. He was rude and did not resolve my issues. My air is still not working properly.
Michelle H,
Hampton, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694122307920
Fridge not fixable
It's been more than 2 days than hearing anything from technician. I have to contact Choice warranty to contact the technician to receive information on what to do. My food is spoiled and I am losing money from food waste.
Alyssa A,
Independence, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694122395802