Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Ice maker
It has been over four hours and the ice maker has not made any ice yet
Rachelle S,
Bel Aire, KSCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1694265666097
Unacceptable behavior
The dryer in need of repair is in a rent house I own. My tenant was home with her five children. She reported the repairman was unprofessional in his tone of voice as well as in the way he demanded his payment while she was busy changing a diaper. She was very uncomfortable with him in her home. In the future, please do not send this repairman to provide any service for us.
Deryl H,
San Angelo, TXCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1694266399817
no show as per original schedule, rescheduled unilaterally
Bad service. Will avoid Sears/A&E at all costs. The original appointment was scheduled 3 weeks from when the original ticket was logged. And then on the day of that appointment, no one showed up (no call or anything) and then the next thing when I call back later, I am told that it has been re-scheduled for anohter two weeks later.
Ashwin K,
Fremont, CACustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1694266412262
Washer still not fixed
This is the 2nd time Sears has sent technician for same "OE" code.. technician put part on.. n after he left.. same code came on.. I had to call and make a reservice call for same issue.. needless to say.. we are going on week 2 with no washer.. n their quickest appt os on Monday.. two days later. 🤦🏻♀️ seriously not happy.!!
Chanda E,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694219570251
Icemaker and refrigerator repair
Didn't put the icemaker back in and allowed ice to drop all over our freezer. Very disappointed that he didn't finish the job
Bonnie K,
Shreveport, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694219477595
Never repaired unit
Never repaired our hvac unit. The tech came out, submitted authorization to home warranty, ordered parts, and then didn't show for their appointment. We called, and were told that the repair was " no safe", thus could not be performed. They then scheduled a second tech, and that tech didn't even know what the issue was. He also didn't show up.
Josh B,
N Hollywood, CACustomer service response - Josh, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694219464691
Poor quality of work and response
Ran washer and see there is no movement on rise or spin. It could be drain motor or some other issue but instead of details checking notified warranty company that board it not working. Apart from that hesitate to show Sears company ID card instead saying the company which he is wearing is associated with Sears. Hesitated to detail about it. After asking only wearing shoe covered instead expected him or the person came with him would have done it. Very bad attitude towards client.
Ramakrishna T,
Buffalo Grove, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694219450234
Very disappointed with Sears Home Help
My washer stopped draining and I believed it was a pump problem. The technician that showed up made an excuse that the door was faulty and it is not. She told Choice Home Warranty this false information of the door being the problem and now my washer isn't going to be fixed. I did file a complaint and hopefully, Choice Home Warranty will get it together. I think the tech that showed up doesn't have the skills to do the job and that was their way out. Also, no documentation was left for me. If Choice Home Health doesn't resolve this I will no longer do business with them.
Ken M,
League City, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694218965308
Very very poor service
Tech came to fix my dryer and left with out doing a thorough check. Now when I start my dryer it runs for 1 minute and shuts down. I've been sealing with this for three weeks now. The service is very poor and I'm still with out a dryer to dry my clothes. And when I call back I get the run around and sent to 4-5 different people.
Robert J,
Grandy, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694218952818
Very rude
Not a good experience
Nona,
Jackson, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694218279692