Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not Acceptable
I have been going back and forth with this company for 2+ yrs. I have a warranty on my furnace and have had it for many years, for the last 2+ years this company have been sending our repairs people to put bandaids on what is wrong. I'm always told I need a part to go on it but it's always a delay for months. I was then told I needed a new furnace they even sent out a supervisor to confirm this but still no new furnace. The weather is changing again and it will be cold soon but no heat. After 2+ years of having to use my gas stove and space heaters I'm tired of going back and forth. I am an 86 year old woman who would love to have an ending with this service. I am going to terminate my warranty and move on. I can't anymore. Sara Height
Sara F,
Decatur, GACustomer service response - Dear Sara thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468203513
Service was not good at all
Liars and I will never use your service again I feel like I been lied to and overcharged
Hope C,
Baton Rouge, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694296344775
Poor provider
This person came to our house to check out the AC unit that has the periodic knocking noises and runs loud. He came out of his truck went to the AC and without even turning a screw; he said "your AC unit is fine" and left. He didn't bother with any diagnostic checks or internal inspections, he simply said all is good and left. This is probably not the best AC repairman to select for your home.
Carolyn V,
Woodbridge, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694296316539
DO NOT USE A&E
Josue came to my house FOUR times to TRY to fix my LG refrigerator. It still does not work. I had to call 2 other companies to try to fix it after Josue worked on it. Neither company would touch it because they say they will not touch a unit that another company has "sealed". There is no way to call A&E on the phone. If you do call their phone numbers, they do not offer an option to speak to a human - it is all automated. I am not able to resolve this situation without scheduling another visit from Josue. Why would I want him back for a 5th time when the first 4 times did nothing? BEWARE! CHOOSE ANOTHER COMPANY!!!
Melanie Cottrell,
Florence, KYCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1694271280102
Refrigerator ice maker
After 2 service calls and 2 parts ordered and installed, the ice make is still not working. Very disappointed. We were guaranteed the new parts would fix the problem.....we've spent $500+, and still no ice!
Pat R,
Coppell, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694293602115
Refrigerator still not cooling
Pedro was on time, neat, and polite. He was helpful in getting warranty coverage. But he didn't fix my problem
Ann B,
Carmel, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694293583200
Homeowner
He and Andrew W. Left without finishing the repair. They got mad because I asked them to be more careful not to place the washer top against the wood work.
Dean L,
St Clairsvle, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694293539238
Waste of time and money.
I did all the pre submission of all info requested. He just came LATE to get paid even though he k rw they no longer make parts for my washers make and model.
Victor P,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694293477991
Machine STILL not fixed
Nice guy, but… machine quit almost as soon as he left.
Robert B,
Burlington, VTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694293450026
Sears home services
This technician is very rude, had a very bad experience with this tech. I requested this tech to wear shoe covers and I was told that this was not mentioned in the appointment details when i requested for appointment therefore I need to reschedule the appointment and this tech would walk away. I had to beg him to come back and check my cooking range. He then made false statements about my coverage saying Iam not covered under the plan. I would like to give this service zero stars for the worst customer service I have ever had.
Mirza B,
Skokie, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694296194279