Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Could not work on the Bosch Refrigerator.
Sears should not send a technician who can not work on a Bosch Refrigerator.
Norman S,
Nampa, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694477520291
Owner
Willie is nice enough but very little help in repairing my refrigerator's ice maker that has been out of service since May. At this time I would not recommend sears to work my shovel handle.
Graham B,
Bryan, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468925282
Whasher repaired
He had but actitud a did not cadi anything to my washer machine . I really desapoiment
Silvestre C,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694468911658
Did not fix the fan on the stove
Technician told my wife that he fix the confection fan on our stove but it's still not working. The only way we knew it was not working as we tried to do a deep cleaning with the stove and it rejected the cleaning because the fan is not working F 96. is the code
Wendel D,
Fall River, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694468890709
very bad experience
Isaiah E came to the follow up appointment. Part were ordered by my initial tech Shane who diagnosed my microwave and ordered parts. Shane ordered magnetron, thermostat, fuse, and capacitor to be replaced. Isaiah came and decided to ignored Shane's diagnosis and said only fuse needs to be replaced. Even after I asked him multiple times he claimed other parts does not need to be replaced. Again, he only replaced fuse and send back the other parts. Couple weeks later microwave shorted sparks went and the entire microwave burnt. If Isiah would replace all ordered parts that would have never happed. Another tech came back to 4th follow up appointment said I will receive a replacement. I never did! Beware of this terrible appliance service as they will damage and leave you with high replacement bill.
Anna B,
Carpentersvle, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468852978
Dryer door repair
David came in repaired the door by removing screws and then replaced the screws , an hour later , 3 screws fell out of the door , this is pure incompetent service and the door needs to be fixed ASAP
Perry D,
Del Mar, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468286629
Awful experience
I will never allow Sears to work on appliances in my home. I canceled their repair on our microwave and their technician forged my signature on a repair receipt.
Melissa C,
Indianola, IACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468287582
No ice from install after 35 hours.
I have had nothing but trouble dealing with this since June. Finally got new ice maker installed and it still doesn't work. So done with this!
Sherri W,
Findlay, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468257690
Made it worse!!
Set up an appointment to have our ice make fixed on our side by side, there was some type of water leak that kept causing large hunks of ice to be created. The tech came out and claimed a line was froze, "thawed it" with my hair dryer and left, and it has not made ice ever since then. Has taken forever to get the tech depot to have them come back out, I had to be told by my warranty company that they will be out on 9/14/23 which was the ORIGINAL service date! Meanwhile, we are spending money on bags of ice EVERYDAY! TOTAL DISSATISFIED!!!
Albert J,
Madison, MSCustomer service response - Dear Albert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468248472
Still having issues
Hello, I've had 2 different techs come out to fix my freezer because it is producing too much ice and my items are getting freezer burns. I'm not sure why they can't figure out what's wrong. Both technicians said the same thing, there's a cable that is not connected. Both technicians connected the cable but I'm still having the same issues. A little confused as why I have to call for a 3rd time to get it fixed or call a different company.😩😩😩😩😩😩😩
Ragina M,
Long Beach, CACustomer service response - Dear Ragina thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468230428