Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Would rate 0 if I could.
He was very rude. Wouldn't even look at the fridge. Just insisted it was the water filter that needed to be replaced and didn't look at anything. If it's just the water filter why didn't they mention that the past 4 times y'all have been out? So rude and I would not want him back at my house.
Lonnie B,
Byron, GACustomer service response - Dear Lonnie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694554563513
Technician
Your tech damaged the back of my refrigerator with a knife breaking the ice build up resulting in a hole in my unit.,he was rude and sloppy and I would never accept him in my home again
Mark M,
Deer Park, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694561417086
Rude and unprofessional
Rude technician. came in to check my dryer . he had a dirty shoe on as it was drizzling rain when he came and i politely asked him at the door to dust it before entering he said no , he came in and stained my carpet allover , he checked dryer and said it was clogged and i need to fix that myself that he can't clear the clog . he then asked me to sign work completed i told him no since my dryer still isn't working and he won't fix it , he left and he signed on customer signature and i received that via my email. i never signed and my signature was forged.
Oluwole A,
Indianapolis, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694554487299
AC
Would not go up in the attic every other service tech did. Still have the same issue did not give us any options. Just kept walking around the house and back. Watched him on the cameras. I would like a new tech to come out and my deductible refunded
Karen S,
Pasadena, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694554463600
Dryer repair
Service was completed however technician was very rude and not professional
John N,
Ortonville, MICustomer service response - Hi John, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1694556424842
Process
Unfortunately am not happy that an Estimate is not saved when Technicians comes out to check what the item needs for repairs. Causing unnecessary additional trip appointment for another technician to come out to do another estimate to order parts for repairs of the item. Then have to wait for parts and make another appointment to come out. Its unnecessary trips.
Carmen R,
Winchester, CACustomer service response - Hi Carmen, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694556383391
After Two Months Work is not Complete
I have had four 9 hour days in two months waiting for a technician's appointment and two months waiting for parts and my dishwasher is still not working. I am highly dissatisfied with this service.
Eunice Byrd,
Karnack, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694478639516
Technician does not belong in customer facing role.
I've had many home service experiences with Sears through several decades and ALL with positive experiences until now. This technician was unprofessional, disrespectful, and dismissive. He did not want to work the job. Another service had to be engaged to troubleshoot. Only then were the two issues identified.
Kelly L,
Columbus, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694478618391
Problem not fixed
Didn't fix the problem. He replaced the parts but never turned on the dryer to see that it was making noise still.
Shelby B,
Nacogdoches, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694478606035
Paperwork to Home Warrenty
We have been waiting for over 2 weeks to get our paperwork submitted to Choice Home Warranty. They said they have requested it multiple times. The whole time we are without a dishwasher.
Patricia P,
Saint Louis, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694477459991