Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator repair
Our email said parts were installed. No parts were installed; they were picked up and returned. We were forced to our have a new appliance after thirteen failed service calls to repair it.
Pamela M,
Apex, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694562453756
Poor Customer Service
My appliance is still not repair. Customer service phone is a computer and it's really hard to get in touch with a real person.
Adriana R,
Bloomington, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694562438121
Poor job
He tryed not to come but I made arrangement for someone to be here. Then when here didn't even take the time to really see what the problem was, just said it had a leak and it was not fixable, this is only 3 years old and I let it set a year to get money saved up, only to be robbed , I will never use your company again for anything I am going to see if I can stop the payment, I got nothing but a lazy man and out a lot of money
Terry S,
Mercer, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694562401327
Not a good experience
got out truck took a picture of our front door got in truck and left later we got a sorry we missed you email I was looking right at him ..second week new tech issue resolved with microwave but have serious issues with Sears. Look to hear from us ..
Courtland H,
Garner, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694562371125
Missed Appointments
Three no show appointments before a technician showed up. Tech did his job when he showed up.
Rick J,
Durham, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694561701702
Compresor
Should only work for billionaires. The hourly rate and statement that was given to me was very high.
Marie G,
Los Angeles, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694561642215
Problem not resolved
Technician pulled pice of glass out of drain pump. Closed everything up, collected money. First run of the dishwasher and the base is filled with water. Sears wants ANOTHER diagnosis fee, despite it being the same problem.
Brian F,
Avon, CTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694561582674
The absolute worst
9-12-23. Sears has problems . There was a thermometer in the non-working refrigerator. The refrigerator was completely cleaned out and was ready to be serviced by the Sears technician. He showed up. Took a look at it and determined that it was cooling just fine and left without saying anything to the owners. 20 minutes after he left, the inside temperature was 58° by the afternoon it was 75. The Refrigerator is still not working. When I texted him to see if he would come back he said, "Call Sears and set up another appointment. ". I texted him back and told him it took an hour just to get through to talk to anyone at Sears. He texted me back and said, " This is harassment, find a different technician". I texted him back and said, "You are incompetent, no problem".
David L,
College Sta, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694561539561
Left and ac still not working
They came and said they fixed the problem a/c still not working.
Rosa M,
Winter Haven, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694555012209
Never received the service I requested.
I had taken the day off waiting to have my repair washing machine repair. The time from 10:30 to 2:25. I received a call from Charles explaining that my time for repairs was assign to another customer. Also my charge card was charged for the repairs. He also advise it would be best if have my repairs completed on Thursday or Friday. I have family coming o Friday and I do not want a repair man here during that time. Now o have to wait until Thursday after my money has been put back on my card. I am extremely unhappy with my service. I would like to have someone come to my home today to complete my repairs!!!
Linda W,
Trenton, MICustomer service response - Dear Linda thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694554632541