Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Very disapointed in the service
My origional date of service was Monday 9/11/2023 I was told my time woule ne between 8am and 12pm. I called after 1 pm to make sure they were coming and was told yes. I waited all day and at 6:15 pm I called again and was told repair man broke down. No call, text or e-mail. This is very unprofessional not to inform the customer. I now had to take another day off Tuesdau 9/12/2023 because they were send the repair man. I said since I waited the entire day on Monday I wanted to be the first call at 8am and the supervisor asured me I would be. Jahmell showed up at 11:30am. I was explaining the situation I was have with the washing machine and he just kept repeating that the hose needed to be moved up. He then said I would have to call the installers to come and do this. I said you cant put something on it to fix the problem. He told me he didn't have tools to do this. If he didn't have a screw driver to just put a screw in and tie it up then how was he going to repair my washer with out tolls. He was very condisending and rude. I DO NOT WANT him ever to come to my house again. My Father was a Sears repair man for 30 years and he never would have acted that way. I am very disapinted in the service from Sears service department. Definately will let all my friends know to NEVER take a contract out with Sears for anything.
Susan N,
Flushing, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694642078678
Aircondition Unit
Tech. Only check if the unit had Freon. He said that there's a leak. He didn't know where the leak was, at a cost of over $600. he said he would put some Freon in with some dye in the Freon with some leak repair in it. But he didn't check for any leak. Why he didn't check for a leak at the beginning?
Francois A,
Westwego, LACustomer service response - Dear Francois thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694641173533
Non-responsive
My home warranty company contracted with Sears/A&E Services to repair my refrigerator. A&E scheduled a technician to perform the repair on 1 Sept 23 .... and late on the afternoon of 1 Sept 23, the technician canceled that appointment. We were rescheduled for 7 Sept 23. This time, the technician never showed, never called, despite several calls I made inquiring as to an ETA. A&E, again, re-scheduled for 12 Sept 23, but by that time, I had loudly complained to the home warranty company and the job was taken from A&E and given to another vendor scheduled for 13 Sept 23. Today, 12 Sept 23, the A&E technician appeared, only to be told my repair had been dispatched to another company. While the technician was nice, he was also 12 days late! Additionally, I had been assured by my home warranty company A&E had been informed they had lost my business .... and they dispatched a technician anyway?? This is not an inconsequential appliance which failed (likely the compressor). In our modern world, a refrigerator is kind of necessary. Living out of an ice chest for two weeks is no fun. (Yes, I know. First World problem.) Not only did I lose the food from the 'fridge and freezer failing (out of town when it failed), I also lost some food during the past two weeks. All in all, I cannot say this lives up to the standards of the Sears with which I grew up. I know nothing about their skill, but based on their non-communication and canceling appointments, I cannot recommend A&E Services.
Steve/ D,
Keller, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694642061782
Never came to fix
Cancelled 7 times and after 4-5 months AC still not fixed. Called in spring, it's fall now
Kimberly S,
Roslyn, NYCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694641656407
Unprofessional
Never came to my home to provide services. This technician stated on receipt sent to email that, no eligible person was at the home at the time of service but there was 3 adults at the home between the house of 8am-5pm no one came to the house, yea doorbell does work. Notified sears ant anppro 2:30pm and was told that the technician would be here between 3:20-5pm and still no show up. Very unprofessional
Michael L,
Mobile, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694640884422
Hot water heater
Texh was nice but he didn't identify the problem. He changed a thermo stat for a leaking tank. It's still leaking. I will need someone to come back out to diagnose correctly
Kenneth P,
Edgewater, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694644501499
Review
Still little to no ice in either ice maker. Would like a follow up appt.
Tyler Y,
Sayre, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694640725268
techncial
he was very nice and helpful and fix my boiler but he told us we needed a plumber to come out and put the parts back from the boiler
Bernice L,
Hartsdale, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694640638174
Did not fix anything. Just waisted our time.
The technician gave more guessing than actually fixing the problem. At my home over an hour. Dishwasher does not work. And was told my duck were clogged on my dryer. The technician never unhooked the dryer vent to make sure his guess was correct. This was the worse technician ever.
Tony B,
Memphis, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694562482055
Michael did not do this service!
Do not blame Michael, some other guy was here. The stupid washer is still not spinning. Makes a horrible screeching noise. It's so loud I could hardly stand to walk into shut it off. I have scheduled another service call for Friday. I am totally disgusted with the situation.
Denise S,
Belleville, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694562467317