Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Technician
I've never had an experience with any previous technician. First of all he was filthy and unbathed causing my home to endure his stink! He was talking on his cell phone the entire time of the washer and dryer service. He refused to take the old parts and packaging with him. The worst stinky experience. He also had a order to service range hood, which he did not, and he sent a signed estimate of which I didn't sign or did he even do the work which he Billed. He also left my home with a new part in hand which should of been installed in my Samsung dryer.
Unhappy customer,
NHCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694641641806
Owner
The advice I received regarding the washer issue was unclear. He also informed AHS inaccurate information suggestion about a power surge was not applicable because the washer was already malfunctioning, and I had attempted multiple fixes before the storm, which did not cause a complete power outage as I had informed them.
Deshown T,
Tallahassee, FLCustomer service response - Hi Deshown, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1694641579995
Refrigerator
Jerry was rude and told me my new refrigerator was the worst selection. Did nothing to solve my problem and left.
Cynthia W,
Jacksonville, FLCustomer service response - Hi Cynthia, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1694641557977
Awful
It was terrible, she didn't fix it. She messed it up so it wouldn't even come on when she left. I had to go buy a new cook top.
Debra G,
Richmond, CACustomer service response - Hi Debra, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694641529037
Really disappointed and upset
I've had 3 bad experiences with this repair man and the company. The first time he came in my house to check my refrigerator that wasn't working and when he arrived he immediately said that him and the company do not fix up LG appliances and didn't even bother to check my refrigerator and left. The second time the same repair man came and was outside of my house and called me and told me that he wasn't going to come in and check my refrigerator and left without bothering to come in anc check it. Third time today and he did the same thing saying that it isn't his problem because the same reason that him and his company don't repair and don't work with LG appliances. I don't know why they keep on sending the same person if there not going to come and bother trying to fix my fridge. Out of those 3 times I've had to miss work for the person to not even show up and do anything. I've had multiple foods gone bad and money to the trash all because the 3 times that they said that the company called saying that they were going to send someone to repair my fridge, didn't end up doing anything and wasting my time.
Fernando A,
Los Angeles, CACustomer service response - Hi Fernando, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694641485311
Repair
Showed up late disappointed with this tech he's supposed to come do his job not inspect other things
Marco G,
Sn Bernrdno, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694641397191
Worse service ever
My refrigerator has not been working for over one month. Sears and I set appointments and the techs always reschedule. I have had 5 techs say they can't fix the unit. Sears will not replace my unit. They keep sending different techs. Worse service, worse outcomes. Do not buy Sears home warranty services.
Anabella D,
Oxnard, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694641369714
Incorrect identification of model number and ineffective ser
The service technician incorrectly assessed the part we needed by looking up the model of our microwave which was fine and not our oven which needed servicing. We were charged for a service fee when they didn't identify the correct model and the service wasn't helpful at all. I'm very unhappy with both the service and the inability to diagnose the correct problem when we were expecting professional services.
Aj L,
Denver, COCustomer service response - Dear Aj thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694641372037
Insurance claim repair
The technician could not repair, or replace a worn and broken blower switch. The old knob to the blower switch cracked off as a result of normal wear . The insurance company denied the claim because it wasn't determined to be "wear and tear". Also I was required to pay a deductible for no repair and no insurance compensation. The technician gave no information other than the cooktop could not be repaired. Extremely disappointed and will be appealing the insurance claim denial with Home warranty company as well as the Jane Lee with Remax. I paid a deductible to your company for no repair or compensation.
Cheryl Y,
Libertyville, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694641344660
Would not recommend
Patrick was not courteous and would not take his used parts and boxes with him. My basement smelled so bad of his lack of personal hygiene, was disgusting.
Unhappy customer,
Nashua, NHCustomer service response - Dear Customer thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694641298747