Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Oven
Left screws out of our oven,did not replace the screws back in side of the oven panels.
Abilene D,
Columbus, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694640664447
Repair
As far as the technician that came out, he was great. Youi have the lousiest service response time. This unit broke down 18 days ago and this is the soonest I could get a technician. to look at it I have had a Master Protection agreement for 23 years and treat me like dirt. Even when I ask for compensation for a window unit I purchased, I was told to go buy it at Sears store. You only 26 stores in the US now and the closest one to me is over 600 miles away. You service has went downhill from when I originally bought the warranty 23 years ago. So sorry can't give any rating other than 1. You the worst.
Vincent R,
Simpsonville, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694640672984
Horrible technician.
This technician has been in my home three times. The first two were awful experience that made me very uncomfortable. He broke my dryer door and did not have the glue to put the parts on and used a different glue to improvise. It had to be reglued in a week. This time my husband was present and his demeanor and posture was very much heightened and he was very arguementative and rude when my husband asked questions. He also determined the dryer was not fixable without actually opening the side or back off the dryer where the part he determined was bad. I have requested he is not assigned to my house again
Ah,
Coal Valley, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694647706630
Dissatisfied Customer
Very poor service. Complete repair visit was 5 minutes. Repairman didn't even open top panel of washer exposing actual parts of the washer However, he was able to advise me that washer was irreparably. He also stated that the parts for the particular washer, are no longer available. All in 5 minutes without even physically evaluating the washer.
Cynthia W,
Newark, DECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694647689918
HORRIBLE SERVICE
HORRIBLE IT HAS BEEN MORE THAN A MONTH AND I STILL DO NOT HAVE MY AC FIXED. In more than 100 degree weather. This is just RIDICULOUS. Someone needs to come out ASAP AND FIX MY AC
Elzina D,
Houston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694647675205
Both techs bad
The first technician did not even thoroughly examine the dishwasher. And had he done his job properly? He would have found glass in the pump. And enable to remove it, and the dishwasher would have worked without ordering an extra part. The second technician Ronald was better, but he did not clear the glass from the bottom of the dishwasher either he did not point that out. The first technician was a complete waste of time.
David t,
Mandeville, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694647657040
Didn't know a plug from a jack
After 90 minutes of fiddling around he held up a USB power plug in one hand, and an ethernet cable in the other, stating they didn't work together. I had to explain to him that the plug he was holding belonged to the lamp I had placed there so he could see better. He was so confused I had to physically show him tahr he had unplugged the lamp not the down draft vent. At which point he seemed clueless. He went out to hia van for another 15 min. When he came back in, I risked showing him the video fix I had first mentioned to him when he arrived because he was going nowhere. Of course he was insulted stating 'you don't think I know what I'm doing? I've fixed hundreds of these. I can just pack up and leave if you don't trust me' and 'this isn't my first rodeo, I've been around this ring before' I explained I was overly concerned since it was not my home and he had confused the plugs. Moments later I could hear him remove the four screws and watched him re I'll move the vent panel. Within 3 minutes, after wiggling the part the video showed the vent was back on it's track. 15 minutes more to replace panels and write up a bill. Of course he charged for the full 2 hours $275. No parts all labor for what should have been a half hour service call. Of course the automated phone number GE gave me to call to talk to an A&E rep (800-905-9505 ) didn't recognize the service number, from an hour ago and no options to speak to a human. There's no recourse apparently to complain or be reimbursed for the time consuming ego of the service person. And we wonder why consumers are fed up and look up repair videos. If you call GE do not assume you are getting a GE trained service person, only if you are in a larger served area, otherwise it will be a thirds party - I got Sears/A&E. Be sure to ask. Let's see if this 'requested' review helps.
Peggy P,
Chattanooga, TNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694647548082
Late and terrible service
Omari showed up after the 4 hour window was concluded, was rude and indifferent to being late, spent most of the time talking rather than doing the repair and did not fix the machine.
Name Withheld,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694645510673
More than 30 days waiting
No body has followed up with us regarding the part for our mini split a/c!!! What is taking so long? now that the summer is over, thanks for nothing!! We have been waiting since Aug 4, 2023!
Diane S,
Gaston, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694642093559
Washer not spinning.
Different tech last week fixed it. Broke again. Not spinning told me I had to prop it up with wood for it to spin.(I thought he gets paid to fix it, not me) Then the water would not drain out, he said it had too much soap. (Yes the last load did not spin or drain so we squeezed all the soap and water off the clothes, hence soapy water left in the tub) he called is customer abuse. Left with the machine not fixed and stated that my home warranty would not cover due to abuse. But 6 days ago the other tech was able to fix it.
Unsatisfied,
NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694642026723