Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No call, no show is not very good customer service.
This is the 2nd time I've had the technician not show up and cancel without letting me know why. I've had to take time off of work to be able to have an adult present. Supposedly parts were ordered but haven't shipped yet. But I've had 2 boxes the size of a smart car in my laundry room for a month now. I'm about ready to send the parts back, cancel my home warranty and just deal with the situation myself. Better communication would be ideal in this situation.
Tyler F,
Cedar City, UTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727374382
The worst... not even one star
The WORST I have experienced. Troy is a horrible representation for your company.
Jennifer P,
Tecumseh, OKCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727362477
Customer
Very rude and disrespectful. Did absolutely nothing. Contradicted his own statement several times.
Sheila J,
Jacksonville, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727360609
Created new problems for my home
Technician came to diagnose my leaking boiler for a home warranty claim, and for some reason opened a valve to a floor heat zone that I had already had fixed, was unrelated to the leaking boiler, and we already had drained and shut off because it previously had its own leak. Now I have water in this zone that should not, and the technician left without fixing the problem he created. There was a severe language, and I have an unresolved problem I didn't have before the appointment that the tech created and I'm not clear if my current problem is still being investigated with my home warranty.
Justin M,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727319032
Was not truthful to General Electric
Carlos was nice and polite, but the info he relayed back to General electric was completely the opposite he told my wife and I in person. We had a problem with our cook top being scratched way to easy with cookware that should not scratch it. Deep scratches. Carlos even looked at our cookware and said that they looked good and appropriate. He told us that glass Cooktops are just always going to get scratched no matter what. This isn't true though because we have had 2 other glass top G.E. ranges that did not do this. After he had left he put in the report sent to G.E. that this whole issue was due to user error. This was very dissapointing to hear from the G.E. consumer relations representative we called after we had left. Because of his report and going behind our back and saying the opposite, this puts us at a financial strain due to G.E. not willing to replace the defective Cooktop without payment.
John B,
Corp Christi, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694727287866
terrible service
the technician was rude and did a bad job! I definitely wouldn't recommend this guy
Leidynes F,
Wimauma, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694649925844
service
Mr. Daryl did not show up for appointment. He was here on August 17 to repair my oven. He told me that he would have to order parts. Then he reported no problem found, my oven won't work and I smell gas when I try to use it. THAT IS A PROBLEM!!! On today's visit he reported comleted, how can it be completed, when he didn't show?
Glynda A,
Little Rock, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694649859441
Cook stove definitely dangerous
This cookstove has definite problems that could cause electricial fatality. It spews electricity out of the knobs. The technician checked the stove and found nothing wrong. I don't trust that. I believe the technician had only the normal basic procedures to check the stove, but did not have the ability to extend the testing to find any underlying problems beyond the basic testing.
Dolores C,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694649742000
Washer repair
The person who came out didn't know what they'd were doing. I called a repair man for washer and dryers and he had the problem fixed in 10 min. Yall charged me for nothing I guess that's how you get your money. You will not have good luck in business hijacking customers. I will never use you again
Alice Z,
N Charleston, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694647725875
Terrible
He did not tell me anything other than they could not get the part. He walked out of the door without giving me a receipt for my payment. He could not answer any questions that I had, he just skirted around the question. I don't normally leave bad reviews, but this was a waste of my time and money.
Dana F,
Petal, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694640629645