Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator/Frigerator
After spending close to $1,000 to replace the compressor and other part on my refrigerator that the technician Hugo diagnose and stated that was the problem...it still does not Work! I ask for the techician - Hugo to come back and fix my frigerator or have Sears reimburse me the money I payed to GET IT FIX!
Raymond G,
Las Cruces, NMCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694733630405
Kenmore Elite refrigerator STILL NOT COOLING
Refrigerator/freezer/ice maker still not working since 8/8. Temp in refrigerator is at 55 degrees, freezer is at 40 degrees. Now we are told the next available date for a technician is 9/26. This is unacceptable!!!
Bonnie L,
Newark, CACustomer service response - Hi Bonnie, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1694727709339
No understanding
No one showed up. Got a notice that he had arrived but didn't. Notified that parts are in NLA research. He should have at least stopped and explained what's going on. Second time that he has been scheduled and failed to show up
David C,
Parowan, UTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727669107
This is for the warranty process.
The entire warranty process is a 0. It took me 4 months to at least get a confirmed date for my appointment and by the time the appointment came around I did the repair myself. The warranty is pointless to have. This review is not for scottie.
Kerry R,
Bonaire, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727652252
Refrigerator not working properly
I waited for over 3 weeks for the follow appointment. I told the service tech that the refrigerator would not get below 45° F. He replaced 2 parts for a water leak and did not adress the temp in the refrigerator. I am now goi g on 4 weeks with a refrigerator that does not work. I have called a&e multiple times and have not been able to talk to a real person to resolve this issue Please have some one call me asap.
Jeremiah J,
Salem, MACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694733622705
Dryer still not working
My dryer is still doing the same thing it was doing
Kg,
VaCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727639721
0 stars
He did nothing. He unlocked the ice maker screen and said that is probably what kept the fridge from working. It was not. Still doesn't work.
David P,
Lake Jackson, TXCustomer service response - Hi David, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694727635167
No customer service
Great technician but I'm left so dissatisfied with the whole experience that I'm going to cancel my monthly service, he came and inspected the dishwasher and kept saying this is probably not going to be covered due to corrosion, he was referring to the dishwasher trays and I told him that's why I have a hole warranty for and he kept saying it won't be covered, he called the Main office for approval and they approved all of the parts, then we find out that there is the bottom part of the dishwasher missing and my wife said the last technician took it out and never put it back on and we found out that there are 2 screws that were not put back after the last technician did the repair on it, my parts were delayed I didn't get them in time and we had to wait a whole month for the parts and once they were all here I tried to call and set an appointment and the next appointment was not for another 2 weeks! I get a text message the day of my appointment at 1:13 pm letting me know that my appointment hasn't been confirmed and to press 1 to confirm it, I pressed 1 a total of 3 times and no response, my wife took the day off to wait for the technician and I called and after a 49 minute wait on the line I was transferred to another person who then transferred me to another person and this person said that the appointment was running late and they would be at the house around 6 pm I told him we have been waiting since 1 pm and even had my wife take the day off to wait for the repair but at this point it didn't matter I just wanted to get the repair done, the same technician showed up from the last time and my wife told him that the last technician took the bottom part off and didn't give us the screws to put it back on and he didn't put the part on himself left it without it, he said we would have to buy those parts ourselves, and then said AGAIN that the karts shouldn't be covered and next time "don't count on it" deplorable customer service
Armando R,
Corona, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694733600878
Rate
Repair man left trash behind and did clean up after he repair the dryer.
Toni R,
Killeen, TXCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727593725
Mario is just a good tech. Has nothing to do with this rate.
Sears SUCK! 5 attempts without success, and they still want to continue to try and troubleshoot to MILK THE INSURANCE!. STAY AWAY FROM SEARS' CUSTOMER SERVICE SEARS SUCK!!!
Alexander,
Castro Valley, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727615820