Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Bad Attitude
Technician was very dismissive and lack enthusiasm. Also, difficult to communicate with him and seems like he dislikes his job.
Margaret L,
Poughkeepsie, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813489113
Rude
The technician was rude when I called to see what time he would arrive. He told me to just trash my freezer before he arrived. Then told me before he even arrived that I need to call and reschedule or he can just come and take my money. When he arrived he didn't touch the freezer he shined his flashlight on the freezer and told me it can't be fixed gave me a phone to sign and left. He never plugged up the freezer or moved it or looked behind it. When I questioned him and asked him how is he diagnosing the deep freezer by looks and no physical inspection he was arguing with me. I immediately walked hun out and reported him to Sears. This is completely unacceptable to have me pay for a service that I didn't receive. He is a scammer and it's not a good look to rob innocent customers. You don't want the job don't show up simple.
Tamika S,
Painesville, OHCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813480450
Service was horrible
Jose had no personality which is not necessary to complete the job. However, he was cold and Kurt. He left a mess in my home that I had to clean up, and when he was asked to cover his shoes, he complied however, after giving my husband an attitude. Jose needs an attitude adjustment. He left a nasty taste in our mouth and he should definitely get some customer service training. I would definitely not appreciate if Sears sent Jose back to my home for any reason.
Kimesha F,
Pembroke Pnes, FLCustomer service response - Hi Kimesha, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694813509751
Service Personnel Failed to Show up mt my house
The service personnel (Collin) failed to show up at my house for the appointment. He came to my sub-division at 3 PM, (service time was 8 am - 5 pm), and when the security personnel asked him for his ID so they could scan him in for access, he refused. He called me to say he would not allow them to scan his card as it would invade his privacy. He then left and canceled my appointment, and when I called Sears to voice my concern, I was informed Collin stated that he could not gain access to the refrigerator as his reason for leaving. I am very disappointed in Sears as I took a day off from work for the service to be done and the tech did not show up to my house
Wayne D,
Tampa, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813436214
Refrigerator
I don't have any ice yet so I want be rateing your company . It like a zero
Georgia Barnett,
Southaven, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694735550815
The result was not positive.
Orett was Profesional and polite. It is clear that the refrigerator is no longer good, yet he is focusing on the broken door lock. The insurance I saying they do not cover.
Viola W,
Tamarac, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694733781051
Dishwasher still leaking
I don't know if it's the technicians fault or if the dishwasher is faulty, but the leaking dishwasher he came to fix is leaking on the first run after the service.
Benjamin S,
Landenberg, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694733767808
Ronald was fine. Your scheduling sucks
Between 8-5? Really. Ronald was fine your scheduling is awful
Joseph M,
Germantown, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694733741177
A no show
I took a day off work to wait for our service man, had to rearrange my schedule and no call to cancel my service appointment. He just never showed up.
Lauren V,
Whitestone, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694733721167
Service
He did a poor job. He left the job on done.
Iyahen A,
San Pablo, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694728628437