Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
service
Marlon quickly repaired the washer then showed me there were no leaks and made a fast run through test to show me the machine was fixed. He took the parts with him in the original packaging. Now the next day the machine is doing the same thing. I am not happy... Sears tells me it will be two more weeks before they can return. Not good customer service!
Marita G,
Ellsworth, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813830853
Issue Not Resolved
tech came in diagnosed the issue, says it was our vent for the dryer told us he does not clean them and left.
Terry G,
Las Cruces, NMCustomer service response - Hi, Terry , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1694813820227
Wayne's visit, chekup
Wayne was very personable and I enjoyed his visit. He was done quickly and shared some special offers with me. Thank you, Wayne.
Robert M,
Fort Scott, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813803381
Waste of Time
It shouldn't cost more to repair a washing machine than buy a new one. Technician couldn't even get the screw off to see what was really wrong. Technician backed up over my lawn with truck.
John M,
Marlborough, MACustomer service response - Hi John, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694813797693
DISAPPOINTED IN YOUR PRODUCT
He was a nice guy but my unit still isn't working. It worked fine for a little, but now it's not keeping temperature again. The bottom freezer is now not keeping temperature.
Tanya H,
Glen Burnie, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you
Sears Home Services on 1694813785922
My Sears repair visit
My technician wasn't friendly or helpful what a waste of money thx Sears .he explained nothing suggested nothing thx again SEARS great job .please send not another problem. If I could give 0 stars he would've got 10 0's
Dane A,
Newburgh, NYCustomer service response - Hi Dane, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694813777618
Service
The technician did a great job to get my machine back up and running. However, the scheduling of the appointment no human communication I would give a beyond poor. The confusion, the lack of communication, the incompetency of needing more than one technician because my dryer is above my wash machine, which I clearly stated each and every time we scheduled an appointment. I have even gone to PC Richards I will never never use A & S service again. I have even gone as far as talking to PC Richards and telling them with the quality that they deal with. I'm shocked that they would deal with it less than lower standard company as A & S . Again, this is no reflection on the men that showed up to do the work they did their work. They were courteous, but your scheduling and lack of human communication is ridiculous.
Georgeanna V,
Brentwood, NYCustomer service response - Hi Georgeanna, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694813753484
Useless
He was unfamiliar with the machine and wasn't able to identify the error code that I identified myself. Waste of money.
Lisa P,
Silver Spring, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813737077
No show
No one showed up for the repair on my Appliance. I waited all day for someone to show up and they did not show up. What is up.
Helen B,
Pahrump, NVCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813714878
Refrigerator/parts replaced
Jeremiah did a very poor pist job doing replacing the part in my refrigerator.The part was installed incorrectly and that made my shelves were not able to line up correctly.I felt he rushed the job and he did not care he picked his bag up and left abruptly.,without trying to rectify.
Joni C,
Prairieville, LACustomer service response - Hi Joni, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1694813730366