Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Less than thrilled with David
This review is not only for David but for the company as a whole. I had an original appt which did not occur because you folks didn't schedule your routing properly based on my request for the last appt of the day, due to my work requirements. Day of, David called me while at work at 0800 saying he would be at my house by 0900. I told him I wasn't home and couldn't be home till after noon. He understood, said he would talk to his manager about coming later in the day, and get back to me. He never did, even with my repeated attempts to contact his cell phone and texts. Never answered. A short time later, at 0840, I saw on my driveway camera that he showed up at my house, got out, took a picture of my basement door and then left. Never knocked, never called, nothing. I then get an email saying knock knock, sorry we missed you. Which i find funny because he never knocked. Unsatisfactory! Why come, why bother? I then called the company, which is near impossible to get thru the automated operator, to actually talk to a human being. They saw the notes in the file, said they would reach out to the routing folks, and have them get back to me. They never did. Again, unsatisfactory! Without a working refrigerator for a week, I then decided to reschedule. They came today, same guy, David, and deemed my compressor dead, which is what I suspected. Paid the diagnostic fee, which I don't think I should have had to. Need new fridge. End of venting. End of story.
JF,
Mystic, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694822742468
Bad
Not good, vary confused. Nobody knows anything on either side. Transfer to transfer then nothing. Feel like it was scam
Brandon B,
Richland Center, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694822705687
Wrong way to serve, you total waste of my time
The technician did not wanted to check the refrigerator since the model number was not legible enough for a photo, I am not a technician and. Was able to figure out the model number in 10 minutes, so I think is unreasonable the way sears home service do business; I will never again waste my time.
Jose D,
Mission, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694822707959
Lg fridge refrigerator repair.
The fridge is not fixed. It still doesn't get cold.
James G,
Delavan, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694813525892
washing machine
Excellent person, very kind and did it with great professionalism.
Martha Q,
Burien, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694814011453
Took months
The man who came was great, everything and I mean everything else was slow and sucked, call center in India and can't get anyone in country who could connect you to either parts or service!
Frank S,
Cochran, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694813540271
Liar
Tech told me the washer is fix and he tested it and everything was great. He I put laundry in and it is not working. He said he tested and that was a lie because my washer was bone dry on the inside when I opened the door. I'm not happy and he needs to come back today and make it right. Donna
Julee G,
Fairfield, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694813558875
Problem Not Fixed
Unfortunately, the repair only lasted about an hour before my dishwasher was right back to its non-working state. Now I'm stuck waiting for someone to contact me to schedule a follow-up appointment since you can't actually get through to a live person when calling in.
Wendy R,
Saint Charles, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694813576982
Bait and Switch
Our oven was initially evaluated as needing the heating element replaced. But when David arrived and began the repair, he made a command decision that it was not needed. Even though the new part was in his hand and could have simply been replaced to ensure that the unit would function properly. Of course, as this was being done under a home warranty, it was obvious that he was trying to simply cut corners to not incur any time on the job that he felt was unnecessary.
Jack G,
Lake Mary, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694813979626
My Rate for your tech is negative 10
My food is freezing in my refrigerator. Your tech: that is normal food freezes on top shelf Me: it freezes on all shelves. Tech: Temps can fluctuate by 10 degrees all day long depending on the weather outside. Me: inside temp does not fluctuate 10 degrees the AC would come on. Tech: the temp was 38 when I got here and now it is 47 Me: why Tech: because I have the door open Me: your point??? He said I would not listen and walked out. I said is there something wrong with ot he said I don't know have a good day and left.
Cathy S,
Chillicothe, OHCustomer service response - Dear Cathy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813868590