Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No service done at all
If I can give no stars I would. This is the 6th time and they still haven't repaired my refrigerator. Really bad device and bad experience. The fridge still not working at all.
Isabel B,
San Fernando, CACustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694901548449
Bad Technician
I don't think he understood the heating system I had. It was a very straightforward hot water boiler. He simply hung up on me. Another company was called and within 5 minutes he found that the water circulation pump needed to be replaced. The Sears technician was rude and talked over me.
John L,
Chicago, ILCustomer service response - Hi John, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694901208536
Refrigerator repair
He was super nice but somehow put the repair in wrong and my warranty company says the previous repair which was made under warranty for the same issue was an unauthorized repair.
Brian M,
Omaha, NECustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694900974943
Instructed me how to put it on myself
He told me he didn't have the piece and someone would bring it to me and he instructed me how to put the piece on myself when his co worker drop it off tonight or in the morning which i am not a technician
Latesia S,
Highland, INCustomer service response - Hi Latesia, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1694900674013
Unsatisfied with Sears home services
No issues with technician. The issues lye with Sears in appointment setting. Starts with press this than this than this n this I don't have time for this crap. Best is to communicate with live person. This has cost me time n money off of work and this is not proper to hide behind a screen. Very dissatisfied n will be posting a review on multiple public sites starting with Facebook n Instagram
Scott L,
Redford, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694822882265
Terrible service
Very little time diagnosing the problem with our dryer. Extremely aggressive about warranty sale but less concerned about our repair. (I should note I had already declined warranty service via phone the day prior.). Said he had never seen our error code yet I included that information in the notes when I booked the appointment so he should have been prepared. He was rude to my daughter. I will never use Sears repair service again.
Elizabeth J,
Winchester, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694822854946
To
He did not find the actual problem The refrigerator did not run any better after he left. It was not cooling. We have to call for another repair
Robert W,
El Dorado Hls, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694822848313
Incomplete
Mohammed did not fix the issue with our dryer because he only stuck around for about 10 minutes total. I put a load in shortly after he left and kept it purposefully small and it immediately started squeaking like before. He was immediately uncomfortable with our geriatric dog and seemingly wanted to get out of our house as fast as possible. Seemed nice enough but it was frustrating to say the least.
M. R.,
Manassas, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694822820493
Ac technician
Was not able to fix problem. Looks like He was scared of going under the house.
Divendra K,
Hayward, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694822785735
Service Tech
The service tech never showed up he just called and said they shouldn't have given him this call because he goes home on Fridays! This is the second time that we had the same problem and the tech didn't do anything the first time he came. Hopefully someone can come out and fix our problem!
Maureen C,
Pearl, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694822744759