Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Tech
He came to my house at 9:12am left eight minutes later to get a part to do the job, and he never returned to finish the job. He didn't have a professional respect to call and let me know that he was not returning.
Charlotte B,
Uphams Corner, MACustomer service response - Hi Charlotte, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694903121013
Stay away from sears
This is the absolute worst company. I'm now going in my 4th appt to repair my ac theyre techs come n leave my ac broken.
Rosa M,
Winter Haven, FLCustomer service response - Hi Rosa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694903082897
No working washer
Third time coming out. First time said it was too many suds, had to have them come out again ordered a piece, came out, replaced the piece. He stated The washer was working great went to use the washer and it's still running the same code that was running day one. Two months without a washer with the same error code from the very first visit. Very frustrating.
Artesia A,
Cheyenne, WYCustomer service response - Hi Artesia, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1694903041309
This ac tech doesn't have a clue on how to fix ac
Stay away from sears theyre techs aint trained on a/c repair. 3rd visit withing 1 week still no ac
Rosa M,
Winter Haven, FLCustomer service response - Hi Rosa,Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1694903006452
Worst service ever!!! DO NOT USE
I had never felt so robbed as with this service. The technician came into my house, LOOKED at the machine, and said I needed an electrician, and then he charged even more than the diagnostics fee. Do not use these people; this is a scheme to take people's money.
Monica A,
Pompano Beach, FLCustomer service response - Hi Monica, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694902551367
Problem is not with technician!
The process of having to clear your schedule 9 hours is absolutely ridiculous. The website says you will be able to go online the day of service and see the 2 hour window when a tech will show up but that did not happen. He showed uo at 3:30! That process is not workable for working people or anyone else for that matter.
Deb P,
S Sioux City, NECustomer service response - Hi Deb, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694902312202
What title/
Hood does not work. Oven not put back correctly. Knocks into cabinet drawer.
Kevin O'Brien,
Baltimore, MDCustomer service response - Hi Kevin, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694902140142
Still not working
My refrigerator is still not working. It does not keep a temperature and the ice in the freezer is melting.
Daniel A,
Wichita, KSCustomer service response - Hi Daniel, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1694901836487
Lack of knowledge and sincerity
Scott S, was the first person to diagnose the issue. He order the control board and the icemaker parts. When they arrived he replaced them He did not check if the board was giving any error messages., My refrigerator stopped working totally. He was also taking away all my removed parts which I denied. However he still took away the original removed control board. After that another technician came and he did not understand why the control board was replaced and saw that the replaced control board was not working and ordered another one. Again third visit was by Scott and he replaced with the newly ordered control board that too did not work. I asked him to see if he has my original control board and he did have it in his truck and replace it and the refrigerator started working but the ice maker is still not working. He did not do thorough checking and told me he has to take away the old parts which I refused. I had a break down of the refrigerator for 3 weeks and had to throw away all the food worth $400-500. Now also the orginal problem is not solved. Scott had a very casual approach to solving the problem and did not pay attention to a lot of things. Sears Home Service customer service is horrible and lock you down from talking anyone. The call by phone system is such that it will not let you talk to anyone if your appointment is schedule and will not let you give any feedback. I will never recommend Sear Home Service to anyone. The control board charges have to be reimbursed. I have to put a food loss claim. And also claim back the charges for all the parts and services' if the icemaker is not repaired satisfactorily. I am currently in this process of putting my claim and have wasted many hours so far.
Rajesh N,
E Longmeadow, MACustomer service response - Hi Rajesh , We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694901787042
Nice young man but lacking abilities to do repairs alone
My one year old Kenmore Elite refrigerator would not dispense water or make ice cubes after I changed the water filter with another Kenmore water filter. Service technician was a young man who lacked the strength to move my refrigerator alone and his "repair" techniques were questionable. I had to assist in moving my refrigerator, the service technician used a pair of pliers to strike my NEW Kenmore water filter repeatedly to try to clear any possible filter clog. He used a pair of side cutters to cut the plastic water lines instead of the Craftsman brand cutter that I provided him with. Was not customer service oriented and provided inaccurate service information to Sears about his work. I am still trying to get a refund on the fee that I had to pay despite having a "protection agreement" on the refrigerator - valid until June, 2025.
John M,
Harrisburg, ILCustomer service response - Hi John, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1694901663232