Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Washer was not repaired
Technician told us they would clean tub & agitator and later refused to do those things leaving job undone. Technician admitted they broke agitator assembly cap and then did not report broken piece to warranty company instead told them washer was 100% functioning. Technician signed work order themself as if they were customer, never had me sign it. I would not have signed it as complete. Overall, Sears Technicians cost us a month of time and hundreds of dollars at the laundry mat to end up with a still broken washing machine. If there was less than one star they would get it.
Joe K,
Nixa, MOCustomer service response - Joe , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781734067182
Mis-diagnosis
He said he knew wha the problem was and charged $409. The problem happened again one hour later. The next tech came the next day and said he totally mis-diagnosed the problem. The first guy didn't even bother to look at the back of the refrigerator where the problem was located.
Robert K,
Los Angeles, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781732511279
I'm disappointed; I'm still having the same problem .
I'm disappointed; I'm still having the same problem with my washing machine. The technician did not solve the problem.
Pastor T,
Blackstone, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781732489467
Nothing was fixed
Nothing was fixed. Unit still not cooling. Had to call another provider and expect to get my deductible back.
Matthew S,
San Antonio, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781732471783
Extremely rude and unprofessional
Aleks called 30 units prior to his arrival. He expressed his disbelief in my claim he gave suggestions about what I could do to maintain my air-conditioning unit rather than calling him to come out and look at it when it is malfunctioning. He spoke down to me in regards to understanding how the weather works and thermostats. And generally just seemed like he didn't want to do his job. He only stopped Short of calling me stupid on the phone. I called my Home Warranty company and canceled his visit. He showed up anyway, and we denied him entry. I did not feel comfortable with him coming into my home or looking at my air-conditioning units.
Joseph H,
Las Vegas, NVCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781647734229
Big Disappointment!
Tech arrived earlier AM with no notice that he was en route. He did his inspection and left. No paperwork, business card, nothing. He advised us that the coils on the A/C until were damaged but that's all. Within an hour, our home warranty company, Choice Home Warranty, denied our claim based on whatever Sear's tech provided them. We tried to make contact with Sears at multiple phone #s to get a copy of their tech's notes and/pictures but that was a dead end. The A/C unit in question is 21 years old but has been serviced every year by a highly regarded Midwest service provider. If we had a choice of service providers we'd recommend, after this experience, Sears would be on it
Mr. M,
Noblesville, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781647683406
Kenmore 79641262610 Washer Repair
Technician came quickly and diagnosed problem as the drain pump and ordered part. Waited 2 days for part to arrive and technician came back. Washer has new error code of TE but he thinks it's LE and orders a Rotation Sensor he says is bad. Waited across weekend for part and Technician came Monday morning to install part. He now realizes the washer doesnt have that part on it and no confirms the TE error code. Opens washer back up and sees white thermistor wire has come out of terminal. He then wanted to order wire harness for the next day. I said to solder the wire back on and ended up doing it for him and washer now worked. Then I tried to get a refund for the rotation sensor but got no responses. There is only a AI chat bot, a AI call bot and it got rather rude when I asked to speak to a live agent. It just told none are available and asking again wouldnt change that. I had to dispute the charge with my credit card company Never again will I use this service or brand again
Dale L,
Anaheim, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781647406686
His diagnosis never sent in
He was great was here diagnosed refigerator unable to fix it parts not available to fix the panel I received a text saying my service was complete and case closed But when talked to AHS. Shantel. She said service complete case close advised her what I was told and she said I have to start over no way to contact the tech because of AI and that with out diagnosis I must start over so now another week with no refigerator
Cindy G,
Sioux Falls, SDCustomer service response - Cindy , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781647186310
Machine not reassembled properly
The machine was not fully reassembled properly. Hose clams were left unattached, the front panels of the machine were not fully reattached, not all screws were reinstalled into the machine, and several electronic connections were not plugged in.
Larissa R,
Saint Amant, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781647714778
Help it's worse than before !
Please send someone back. I can't open dishwasher door now !
Sharon H,
Union City, PACustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781646803577