Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not working properly
About a week after service my oven was not working properly.
Holly B,
Groton, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695073088329
Technician-Maytag repair
Pleasant, thorough clean
Patti Spence,
Sicklerville, NJCustomer service response - Dear Patti thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073080304
Tech Never Came or Called! Poor Service
Sears tech first came out on 8-18-23 for our AC, he was not here for more than 30 minutes. Just documented that we had low Freon and added them. Did not bother climbing up the attic to test or check the unit in the attic to make sure it's working. Told me to wait a few hours (5) before using AC. Waited and turned on, no cold air and nothing flowing out of the vents. We rescheduled appointment and same tech came out on 9-1-23 and he did climbed up the attic this time and said we have bad coils with leak and that he will request for coil replacement. We scheduled this appointment 2 WEEKS ago for today, which was scheduled between 8-5pm thinking that coils had be requested would be replaced. Got email notification from Sears, that tech was coming today. Being waiting all day for tech. No calls or text from tech. Just received email update from home warranty at 1pm, stating that they just approved tech's request to replace the coils and are waiting for the tech response with information on the unit specifications to order and replace. So tech never turn in request to replace the coils that was supposed to be done 2 weeks ago and used today's appointment just to turn in this request and approval from our home warranty? He never showed up today. So now we have to wait another 2-3 weeks for him/Sears to come back? I will never use or recommend Sears to anyone. You deserve a Zero star if there was one.
Disappointed,
Peoria, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695073068733
Ice maker install
My ice maker is still not working. He should have checked and made sure it worked before he left. I'm so so frustrated with Sears service. This should not be complicated. I can't take off work to get this done. I can only do Saturdays.
joel mcmillon,
Tucson, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695073029805
Worst service technician I have ever dealt with
Technician spent 5 minutes diagnosing our 7 year.old Kenmore Elite refrigerator and said we had a bad compressor. He said estimated repair cost was $1600 to $1900 and recommended we not repair. I protested that fridge was only 7 years old and he said appliances these days are only designed to last 6 or 7 years. We checked the manual next day and discovered the compressor has a 10 year warranty. Called back and was told Sears would need to send ANOTHER technician to very compressor actually bad and to verify it is under warranty, even though SN label.showed it was manufactured in Feb 2016. First technician never mentioned warranty. So Sears set up second visit for next day (today). Then early this morning I got a text saying service visit cancelled, no explanation why. Called back and was told Sears accidentally created two appointments so cancelled both. Next available apppintment was next Thursday. I alter called back again, explained situation and was told they could come out this afternoon after all. Status on Web link said expected arrival at 4:18 - great. Later I got another text saying appointment cancelled AGAIN! Called back yet again and was told next possible appointment is now next Friday. More than a week after first appointment and all because the first technician didn't do his job.
Raymond K,
Washington, DCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695073013784
Dryer not heating.
Came and said the dryer was working OK and left. But the dryer was still not working until I cleaned out the dryer vent.
Robert L,
Saint Paul, MNCustomer service response - Dear Robert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695072816276
Broken
My washer doesn't work at all now. Before it was "repaired" I could get it to turn on if I fixed enough buttons but it doesn't turn on at all now.
Billy P,
Midland, TXCustomer service response - Dear Billy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695072753973
Washing machine has not been repaired
no technician showed up at my house no phone call or text and my washing machine is still not repaired and the parts are still in the boxes beside the washing machine.
Angela J,
Montross, VACustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694903261177
Machine is not working
Tech arrived late said belt was off said we were all set. Machine still not working. Does not spin out clothes. Very upset after waiting a week for service.
Robert L,
Monument Bch, MACustomer service response - Hi Robert, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1694903226558
No show….
No one even showed up at our house to look at the fridge!
Missey C,
Montross, VACustomer service response - Hi Missey, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694903152803