Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Awful!
This company has no called, no showed me twice. When I call to find out why and what the problem is, all I get is recording and then hung up on. I wouldn't rate this a 1 star. I have been without a fridge & freezer for 3 weeks now.
Brittany H,
Madisonville, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073406893
repair services
the service provided by Yugen was fine. the service provided by the company as a whole was very disappointing and extremely frustrating experience. You scheduled an appointment for September 11 to install a part that was shipped to my house. While its unreasonable to asked to wait around all day long. I did but no one showed up. I tried calling to find out whats going one, there was no one to talk to except a mechanical voice that kept repeating that my phone number was invalid. A number that I have for at least 40 years. There was no human being that I could speak to. I find your customer support unacceptable.
Jake H,
Flushing, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073410804
No profesional
Worst experience ever, charged me for gas and couldn't even give me a diagnostic. Didn't turn or check my appliance.
Eva C,
Amarillo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695081288337
Tech great, service bad
Tech was good and fixed the dryer. Sears is terrible! Have us an 8 hour service window then 20 minutes notice. No phone to call. Everything has to be done online. Not a good service company
Peter M,
N Las Vegas, NVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073378538
Refrigerator not working and oil on the inside, running but.
Need someone to repair it right. Can you please send someone to fix it right
Malcolm J,
Long Beach, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073355273
Never showed up
Technician called me 3 1/2 hours into my window, saying he couldn't show up because the computers were down.
Ron C,
Burbank, CACustomer service response - Dear Ron thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073321215
Refrigerator ice maker
The problem was my ice maker wasn't working. It was not fixed. It never made an ice cube.
Jeanette S,
Ennis, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073317485
Problem not fixed
The technician is a very good employee, very courtess. He appeared to fix machine. However it goes to rinse cycle and stops. Unlocks and rinse water stays in machine???
Marshall D,
Porterville, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073228459
Lousy service
Our 1st appointment was fairly good, The Tech arrived on time. somebody from called the day before and asked what the problem with the washer was. I told him and he said it sounded like a valve, The tech finally replaced the water valve and I paid him and he left. About 20 min later my wife put a load of clothes in the washer. Strange noises started a code started and then the Washer stopped/ I called trying to get the tech and was told that there was no way to contact him. They made me an appointment for the next day 8-12. I called at 12:15 and was told he was running late and would be there by 5. A different tech called and he would try get over by six He called later he could not make because could not go into over time.. T told every one I called that I thought the 1st Tech failed to turn the water back on. So at 7pm me with a fractured kneecap and my wife with a bum arm pull the heavy Kenmore elite front loader out and may wife laid across the top of the machine and turn the valves on. Terrible system, terrible service. The 1st tech did his job but just made the mistake of not turning the water valves on. After that disaster.
Lloyd B,
Antelope, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695081223294
A/C Repair
Will not recommend sears repair. to anyone. I been scheduled for ac repair since july 26th and they have yet to repair my ac. Its 100 degrees in Florida.
ICL,
Dundee, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695073174834