Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Service & Check-Up
All well done and very professional. We felt comfortable with him and his report.
Ted M,
Humble, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695081361508
Ref repairs
Did not wait to see if refrigerator was working. Had my husband pug it in and left. Freezer is flashing an H 1 and beeping. Not happy.
Charles T,
Mashpee, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695072406398
Item not repaired
The dishwasher did not get repaired. Same issue still exists as was the first service call. Did not repair dishwasher!
Kenneth M,
Carmel, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695072414465
Sears didn't fix my refrigerator
My refrig doesn't cool down. First technician came and said fan was broken. In over 10 days another technician came to replace the fan. However the refrig still not cool down.
Moon S,
Fremont, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695072451165
Totally Incompetent Tech
Came out three times to try to repair our appliance. Made us pre-pay hundreds of dollars for parts he said we needed. None of the parts fixed the problem, plus he fried a circuit board while working on the unit, causing irreparable problems. Took all the parts with him, saying there was nothing else he could do, and said we'd be refunded for everything. That was a lie; 3 months later and no refund at all. Won't intervene to help with the refund. Have spent HOURS on the phone with some stupid overseas Sears call center; all they do is transfer us from one department to another, and they still have the nerve to try to do a hard sell on additional Sears Home Services we have no interest in. The whole thing was a disaster and has been a total nightmare... and a total scam. Steer clear of Sears Home Repair / Services and of this totally incompetent, clueless tech. Not worth even a one star review. By the way, I never leave reviews; this is the first time ever, so that may give you an idea of how bad this experience has been.
Alan,
Cleveland, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073509849
Scott was who I talked to
They left the drain hose out of drain and flooded laundry room, closet and hall
Audie B,
Chuckey, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695072468915
Refrigerator repair
When you call the customer service is awful. No one wants to help you and you continue to get pushed to a different person until someone finally hangs up on you. I gave the technician the model and serial number before he came out only to be told that it would not be covered under LG warranty. Since that information was given prior to his arrival he should've been able to tell me that before they came out. Sears just wants to take the 139.00 fee and say they can't fix it.
Joseph H,
Maidens, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073478792
Samsung
This service receive an F the problem was never solved. We are being told one thing by the technician and when I call pc Richard I'm told something else. I'm calling better business bureau. Again I give this service an FF x2
Alva G,
Trenton, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073530977
Didn't do service
Halle wouldn't work on our fridge, as they made a typo with the Model # of the fridge on the work order (even tho thd serial number was correct). He didn't even want to speak to the Service Protection Advantage rep when I got them on the phone. And with my last technician, he called to say he would be arriving at 5, when that's past the 8-5 window. So has to reschedule and wait another week. Not impressed. At all.
Abbie L,
Forest Hills, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073434460
Very bad service by technician
I had a leak from my hvac and my basement got clogged with water. Since i got ur appointment 14 days after, i consulted williams air comfort to check if there is any quick fix. They came checked the unit and told coil is all rusted and needs replacement and also there might be refrigerant leak and a coolant test is needed which is against costly. I contacted sears because if there is something to be replaced, going via warranty is the best thing. You gave me a appointment on 13 and then just postponed to 18th. Since leaking stopped i didnt mind much. But the sears technican comes here doesnt check anything not the coil, no nothing. He checks outdoor unit and says weed near the outdoor unit is the problem. Really??? He also says he did a collant test and no refrigerant is leaking. He says all fine, cut the weed. He didnt even check the things which other technican told as the root cause. Why would i have to pay warranty and then 165 for this appointment? This is bad
Abhilash U,
Carmel, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073422940