Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Worst of the worse
This particular tech. Is super lazy, rude, and unprofessional, he was supposed to repair our washer machine, and he was guessing on everything. On the end he told my wife to keep running the washer till break down because it was too expensive to repair, Plus he was supposed to do service and clean our dryer machine, but he told my wife that it wasn't necessary cause the machine was clean on the outside,
Jose L,
Perris, CACustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1695160605242
Please don't waste our time
Find someone who knows what they're doing
Jessie K,
Sartell, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695159715545
A waste of time
The tech didn't know what he was doing
Jessie K,
Sartell, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159706048
Ms
Gary was very nice however, he stated their process was to pay in full (~$400) before the service was completed. They did not have the part needed to complete the repair, it would need to be ordered. When I scheduled the appointment and spoke to the scheduler I explained the knob on the dryer broke completely off. So I was very disappointed with the process.
Ann S,
Mauldin, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695159690901
Technician and service is worthless!
Monthly cost continues to increase dramatically while service is worthless. I could have bought all new appliances with how much I have spent annually. Danny being the worst technician of the crew!
Jorge B,
High Springs, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159669545
Never came back
Broke a shelf in my fridge and then didn't fixed it and never came back to finish the job
Shelby F,
Star, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695159663742
TERRIBLE!
This repair started on July 25th. It is now Sept 18th. We had the same repair man as the first time. He is either lazy or does not know his job. After doing nothing...AGAIN...he started the machine and then picked up his bag and started to leave. My son asked if he was finished and he said he was just going to the truck. He did! He got in and left!!!!! He is stating that the valve was 90% closed. NOT TRUE! Very dissatisfied with Sears after all of these years.
Anthony B,
Sherwood Frst, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159612019
Service on refrigerator
When Winfred told me what he thought was wrong with my refrigerator he stated that Sears cannot get the replacement parts since they were discontinued. He did not research that there are new replacement products available to fix the issue. He told me to buy a new refrigerator. Mine is only 8 years old and in perfect shape. I immediately called the GE company while he was here to see about the new parts. He refused to stay to find out the new parts numbers. I was notified from Sears later that I refused the labor service. He never shared it with me because he told me he could not get the parts. Why would he offer the labor if he could not get the parts? I will never call Sears again. When I first called to schedule, I was told that the parts would be deducted from the service call. I have asked for my money back since Winfred cannot get the parts. I felt that was lied to by Windred since he never took the time to find the parts. Within 10 minutes of his leaving, I located the correct parts. I called Sears and they agreed that Sears would have been able to get the parts locally if they did not have it in stock. I dislike being deceived. This is what Sears did.
Jacquelyn R,
Austin, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695159381196
Terrible Service
I am contacting NYS Dept. of Consumer Affairs to file a complaint. I will also use social media to share the horrific experience I had with your company. I had 3 visits from your technicians in two weeks. Duval came twice. The freezer was not keeping the food frozen.On the first visit, he claimed my house was too warm and lowered the temperature of the freezer. He said that would correct the problem. It did not. On today's visit, he waved a thermometer around, barely opening the freezer door, and said GE no longer made replacement parts for my model. Therefore, he could not fix the refrigerator. Since he did not examine the freezer during either visit, I don't know how he could make that determination. I am horrified that I signed a service contract with your company and will question NYS about what I can do to terminate it. I have contacted another service company. They told me that GE still stocks some replacement parts but if they don't stock the one my refrigerator needs, they will use a "universal" part. It seems Duval should have known this. To say I am unhappy and disgusted with your company is an understatement!
Marylin V,
Mount Sinai, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159327643
Disappointed
The technician didn't call me like I requested. I don't get my washer fixed and I am highly disappointed. This is the third time I made an appointment for my washer and the technician didn't come
Kenneth P,
Birmingham, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695081713432