Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not friendly
He is abrupt and not friendly .. it never feels as if he truly wants to help
Kim,
Salem, MACustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1695159932669
Out at my house 2x and ice making us still not working
Ice maker still isn't working! New parts installed and still isn't running correctly.
Joan M,
Lockport, ILCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695159895372
Service Review
My schedule appointment is 420 pm and my tech came late at 6 pm . He did a diagnostic test on my washer and he said , " I did not found anything seriously wrong, except your load was unbalanced " I saw he only rotated and shook the tub and that was it . He also did some checking in his cell phone . I had extra service for the dryer cleaned and his work was fine . After he left I started using the washing machine and the problem was still the same . Tub was not draining and not spinning. I called his number and left him a voicemail. I rescheduled another service right away for service this September 21 . I hope I can get a discount for the next service appointment or send me a different technician. Thank you .
Van,
Pasadena, CACustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695160644807
Washer is not fixed
I asked technician to test washer to ensure no sound is made with clothes in washer. Tech assured me that washer will be fixed and no sound will be made. My issue is not resolved and the tech did not ensure my issue was fully resolved.
Demarcus W,
Loganville, GACustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695159857040
One month without a fridge
Took way too long to service. Lived out of an igloo cooler for one month.
Bernard H,
Carlsbad, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159820816
Never again!
William was awesome! Sears was terrible! 1 month and no response. Impossible to get a person on the phone. Did chat they told me they would tell me about my part in 3-4 days every time. Finally my home warranty sent a different company out. My dishwasher was fixed in 24 hours. I will never use Sears again.
Wendy H,
Charlotte, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159792463
Washer repair
Washer was looked at on the 31st service man came out did not here any thing sears man called 9/18/2013 and asked about parts and I will have to pay for parts and labor per contract and second aero guy they we're ordering parts had to go buy a new washer and dryer this service was very bad now I have a new washer and the one that need to be fixed pay me for the on I brought
Phillip H,
N Las Vegas, NVCustomer service response - Dear Phillip thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695160594878
Microwave oven
I really don't want this technician at my house never again.
Linda C,
Humacao, PRCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159750485
Compressor replacement
Did a compressor replacement in July I have still been without a refrigerator since (now Sept). Hit or miss if he will show up I have taken off and missed 2 full days of work with a no call no show from this tech. Had to hire another company to come in and fix the mistakes made on my compressor. Was installed incorrectly and leaks profusely after 2 months. Unacceptable workmanship.
Chris,
Festus, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159753731
Refrigerator freezer door rubber gasket repair
The Service person(mentioned above) left and completed replacement with instructions to us, not to open freezer door for one hour. Door opened after 4 hours and we noticed that the rubber sealant was not sticking. I called him immediately on his cell and he told me that he would not be able to help me out . Call the 800 number. I now have "snow" in the freezer . I now have to wait two more weeks just to get someone to look at it and tell me that I need another replacement piece sent to me, then reschedule again for installation. I was on the phone for 45 minutes with 4 different departments. By the way, the original replacement piece was warped when opened up. I called it to the attention of the service person, he told me that it would be okay and he installed it anyways. Now I am waiting again .....Very disappointed since I am leaving town for 2 months and have to be concerned about my freezer. Very disappointed in Sears! Also my first 5 star rating was done immediately after he left my home.. I should have waited !!
Jacquelyn T,
Williamsville, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695245906840