Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
GE Profile Ove Repair
Sears Employees were all great Professionals. I certainly appreciated Mark C. Dealing with your AI service system is very frustrating. There are a lot of programming left to do! Sorry, but it's not ready for prime time yet. Ronald Joseph
Ronald J,
Houston, TXOven Repair
Leroy was great. He arrived on time and was very professional, conscientious and friendly. He figured out the problem quickly and fixed it. He explained everything to us so we knew what was going on. We were very grateful for his help.
Peggy P,
Cotati, CARepair for microwave
Knowledgeable courteous. His timing was perfect. His customer service skills are high.
Marsha M,
Greenville, NCRefrigerator repair
excellent work and completed in minimal time. Ricardo was also very personable.
Larry R,
Stone Mountain, GAOven not working
Ryan assessed the issue thoroughly and was able to find the root cause promptly. He ordered the parts and fixed the issue within days of his 1st visit.
Herb F,
Budd Lake, NJSimeon was great wish all Sears technicians at his level
Simeon was our tech for the initial diagnosis and repair of the motherboard. He is very methodical experienced in high-level skills personable took the time to explain the issues and I surely hope that if we have any issues in the future that they will consistently send him so there's an efficient, continuity knowledge. Thank you.
Stephen P,
Cold Spring, KYExcellent service by Al
We needed a repair to our dishwasher and called Sears. The dishwasher had not been expelling all water at t e end of the washing cycle. Al focussed on the problem and, in addition, made some other improvements towards the better functioning of the dishwasher. For example, he replaced rollers on the lower wash tray that had worn out. Al's friendly and helpful visit was much appreciated.
David R,
Fresno, CAHome owner
Erick is is highly professional and pleasure to deal with person
Alla& M,
Sharon, MAAdonis
He was very prompt came on time. Explain what he will be doing very professional and answered all my questions.
Charles R,
Detroit, MIDavid was great
David was great. BUT the whole experience trying to set up was terrible 0 stars. Ai only no one to talk to. I've had repair men out to my house 8 times in 4yrs. I've had my washer rebuilt with new parts. The quality of Kenmore is garbage and the service of Sears is nil. It's no wonder why this great company is gone. It's like they figured out the worst way to run a company and said hold my beer we can do it worst. In all I waited close to 2 months to have my washer repaired. It's took 4 canceled/ no show apt to even get a repair man. With 8-5 window is ridiculous. Then after he showed up after 5 the tech hurried to "fix"the problem which didn't. Then another few weeks to get David to come out and diagnose the problem. Then a few weeks to get the parts. Cause yall sent it to the wrong address. Then another 3 weeks to get him to come. 1 week he came on the wrong day. No one was home reschedule to another day. I took off of work. No show tech. Then finally he came took 1 hour to fix and it works great. For how long, no clue. My 5 year warranty is up in November. I know what's it breaks again I WILL NEVER BUY A KENMORE OR USE SEARS AND I WILL SING TO THE HIGHEST LEVEL TO STOP ANYONE ELSE FROM PURCHASING ONE AS WELL
Tom C,
Lorain, OH