Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Fridge still not working
I have had sears technicians at my house 4 times the initial diagnosis by one and the other 3 by another technician. Apparently it was the compressor known issue for LG but mine had 2 years left on warranty. I was told I would owe labor only which was 480.00. The technician came to install the parts once they finally arrived and I was billed 761.00. He told me he couldn't do anything on his end I had to dispute the charge with sears. That day fridge still not working. He came back again today to update the computer at no charge to me and lo and behold my fridge still doesn't work. The whole charge is being disputed with my credit card company and I am done dealing with this. Don't buy LG they don't last and no one is willing to work on them except sears and my fridge still doesn't work.
Michelle F,
Ithaca, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245265404
Washer still not working
Technician did a good job installing new shock absorbers, but this did not correct the problem. Washer is still badly out of balance during the spin cycle. It shuts down, and repeats the process over and over. If it cannot complete the cycle, I have to turn the washer off and move the wet clothes to the dryer. The technician cannot stay to see if the repair fixed the problem. You need to send someone to witness the problem. Let me know when they are coming and I can have a load of wet clothes ready for the spin cycle when he arrives. I've put up with this problem for a month, and don't need to wait two weeks for someone to witness this problem. Please help!!!
Ronnie K,
Tupelo, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695160850285
Poor repair
Took almost 3 months to repair the stackable washer / dryer and it still wasn't fixed.
Dorol C,
Bay Point, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695245909447
Dryer repair
Rodney said that the problem with my dryer was the vent was clogged and then he could not do anything about it. I should call someone to clear the vent. I did that. The vent was not clogged. They removed the vent turned the dryer on and there was no air coming out of the dryer. So the repair man should've gone a little further to check that as it is the dryer that has the problem. I had to pay for a service call. Certainly the service person should have done what the vent guy did today and taking off the tubing to see if there was air coming out of the dryer.
Adele W,
Las Vegas, NVCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1695160733982
Charged us for looking at things
We had an air conditioner pan filled with water, technician said it had to do with a pipe being clogged. Did nothing. Our attic floor is dry rotting from dripping from the air conditioning drip pan. It needs to be replaced regardless if he feels the pipe is not his responsibility. Still needed to pay for service, nothing got repaired or replaced.
Alison Z,
Jefferson, MDCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695160686922
Repair work caused ice area to get warm
Fun was great BUT After repairing the noisy fan the ice bin started melting and is not cold enough to make ice! Need to schedule a call back.
Gerard C,
Nashville, TNCustomer service response - Dear Gerard thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695160634736
Fridge repair
Service bad. They never ordered the parts to fix it. Still not working for 2 weeks now!!
Cheryl G,
Palatine, ILCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695160557409
Very bad experience
The service is very poor, the technician has a very bad attitude and does not take off his shoes
Jian C,
Plainview, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695160728756
Ice maker doesn't make ice
Technician promised ice within 4 hours after his departure. It has now been 18 hours and we still haven't seen a single ice cube.
Todd W,
Sn Bernrdno, CACustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695160527788
Refrigerator Repair
He didn't listen to what had previously been done and an hour and a half after leaving my refrigerator shut done again. I called and begged him to come back to put my old parts back on before I lose all my food AGAIN! But he refused.
Joanne V,
Apple Valley, CACustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695160485979