Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Knowledge
Bryan was great came right in accessed the situation and found the problem and help me to understand what to do in the future
Deborah B,
Pittsburgh, PAMicrowave oven repair
Lew was able to find and fix the problem with our microwave. He always does a great job.
Michael M,
Caldwell, IDLG Washer Repair
Jennie was timely and efficient. It did take over a week for troubleshooting and getting the part. Online system was acceptably efficient and did update with opportunities for sooner appointment times than initially provided.
Paul B,
Beavercreek, OHFriendly and efficient
Very friendly and professional. Check out my snow blower and had parts sent directly to my house. Returned in a few weeks to finish repair. This is how it should be done. Thanks
Wesley G,
Hyde Park, MAWasher
He did a wonderful job for us on our washer!
Paul B,
Wilmington, DESergii was excellent
After several difficulties trying to get through to Sears Home Services on their multiple non-human AI scheduling telephone lines, I was finally able to get through to a real person virtual technician that understood our repair need and sent Sergii to do our repair. He knew exactly what needed to be done, figured out an excellent solution, and made the repair quickly and efficiently. 3 hours on phone calls trying to get a technician scheduled for 1 hour of work by a skilled repairman. Thank you Sergii.
Robert S,
Arvada, COoutstanding
Arben, came in, explained what needed to be done and performed his task in a very professional manner, pleasant personality also.
Lee P,
Lowell, MAExcellence in All Aspects of Service
Matthew is an exemplary employee. He called and sent a text prior to arriving. Arrived on time. Did a thorough job. Gave friendly constructive criticism and left. I felt satisfied that his professionalism was well worth the costs associated with the service.
Arthur D,
Hialeah, FLRefrigerator repair - mixed reviews,
I'll start by saying the repair tech did a great job installing the replacement parts now, my refrigerator is working normally again - definitely five stars for the repair tech. As for Sears overall, process of scheduling actual repair was unacceptable because it took almost a month for them to send a repair tech. At one point, they sent a second tech to perform a second diagnosis which I already had done earlier and it would have cost an additional fee. I had to put my perishable food in coolers and daily change the melting ice. Eventually, I rented a refrigerator to get us through the "repair process". I found out that Sears could have simply replaced the refrigerator with another same- model refrigerator which they had in stock. This is not the first time I've had similar repair issues with Sears. Sears gets one half star since they eventually fixed my refrigerator but at great inconvenience to me.
Emmanuel B,
Medford, MAjames blessed our household and Sears wonderful employe
completely removed all the parts to go deep inside and look at electrical first. then re assembled some and ran and timed on the temperature gauge. sure enough will cook clothes and shrink all items as not controlled. had to order new part. waiting for part to arrive and fix. Great job for me and sears. also fixed the bookkeeping as was billed for washer instead of the dryer. so first order cancelled and 2nd order completed properly rewritten, signed and ordered while here, while on the job. Great job in my opinion. thank you.
Nancy A,
San Marcos, TX