Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
He Never showed up!!
Justin claims he came but I received an email that stated he left because he did not want to move the dishwasher for fear of damaging the floor or washer. But he never came, nor did he ever call. We have got little use out the appliance because its broke most of the time. You have spent more money and resources trying to repair it than it cost. The service persons are the only ones benefiting. While we as your customer is left totally disappointed. It makes good business sense to just replace the unit. No wonder Sears is declining!!
Gloria T,
Shreveport, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245505505
Horrible service
If I could give a negative 100 I would , doesn't even show up and completes the ticket or cancels the appt
Michael O,
Zachary, LACustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695245490676
No show
He never showed up. We waited all day. He didn't call, and the texts were inaccurate and there was no way to get in touch with him.
Kelly M,
Mesquite, NVCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245476987
Repair
Not Happy he didn't come we are still waiting for our repair.
Charles T,
Jamestown, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245480798
No help
It would have been nice to get it fixed. He was here 5 minutes and insisted that since the serial number had faded off the paper, something I told them when I booked the call, he couldn't fix it. All that information is on a plate underneath on the bottom of the microwave. So I am out my service call fee to wait all day to be told no fix What an absolute jerk and rip-off. It was a ten minute fix.
Sally,
Hot Springs, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695245442095
He didn't finish the job.
He left without finishing the job. There is still standing water in the dish washer. He simply walked away.
Ginny M,
College Sta, TXCustomer service response - Dear Ginny Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695245511521
Still needs work.
I assume that the freezer was not making noise when the tech left yesterday. I'm not sure what he did to repair the fan motor because he didn't give any details to my wife. When I went down to check it this evening it is making the same rattling noise again.
Joseph E,
Gainesville, VACustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695245470860
Never showed up at house
Never called or showed up for appointment,sorry to say,called sears for reason never got one
Louise F,
Sanford, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695246256511
Sears Didn't come through
They never came to repair our oven. He isn't a n oven technician and now I have to wait until October
Dodi R,
Oak Park, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695246271221
Did NOT show. Falsely completed paperwork.
Technician never showed and did not do the work claiming on the paperwork falsely and fraudulently completed stating oven is fixed.
Customer,
Chattanooga, TNCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695245393528