Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Arrived late
My scheduled time was 10-2 I cleared that slot in my day and he didn't show up until about 2:45 a message letting me know that he was running late would've been nice. When he finally showed up he was kind of rude saying that my refrigerator door wasn't working cause my floor wasn't level and kind of annoying adjusted the fridge and said "that's all" I'm sorry had I know it was something so simple I wouldn't of bothered him to come out and would have done it myself. He was in and out of my house in less then 10 minutes every question I asked he would say my floor is not level he suggested to put a piece of wood under to level it but was kind of rude about it. Listen I wasn't my fault you were behind maybe work on your customer service skills
Erica S,
La Puente, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245591215
Multiple repair visits, (5). No positive results
Im sure the repair technicians are tired of coming out. We are tired too! Same problem and 12 hours later. No ice produced! I was not home but my wife was. It seems the technician was short and tired of coming out and stated what the problem was within moments of being there. Wrong answer! We are tired also of being strung along! Maybe send someone else who realizes we pay a monthly fee to have stuff work or replaced. Does it sound like I'm frustrated?? You would be wrong! Beyond frustrated!
Nolan S,
Porter, TXCustomer service response - Dear Nolan Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695245593804
Big FAIL!!!!
Mark never showed up, even though it said he arrived at 4:45. So if he said he completed the job, he LIED!!! This appt was one rescheduled from last Tuesday, when no one showed up for that appt either. Shameful way to treat your customers!
Debbie D,
Apple Valley, CACustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695245582815
Why make an appointment when you're not going to keep it?
The technician that came to install the icemaker component that the previous technician broke was very nice. I have no complaints about the technician. I am complaining about the fact that my appointment was 8 to 12 and they showed up at 2:25. I don't think they would like it very much if I wasn't here when they came. Not only did we have to take the day off from work to wait for them since they are the ones that broke that component but they didn't even have the courtesy to send me a text or a phone call or an email to let me know that they were going to be late today. But they did send me and I'm not kidding 14 texts, four emails and a voice call to remind me of my appointment from 8 to 12 today. Something is wrong with the service.
Lee A,
Whittier, CACustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1695246278568
Didn't get the job done
He's a good guy. But after 4-5 visits over 6 months, he didn't get the job done. He didn't diagnose it right at the start and didn't actually fix the dishwasher. He left it in worse shape than he found it. He's a good guy, but this has been an awful experience.
S.C.,
Hayward, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245570867
Dryer fixed
Lint blizzard on my upstairs wall carpet ceiling all over the washer room. Techs failed to clean up after themselves and even worse made a clean area dirty, never want to have sears techs again bc of this reasons
Alexa H,
Glen Burnie, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245552254
Didn't fix problem
Jeff was very confident that the problem was related to the backwash from the dishwasher to the disposal but after he left and I tried to run it again the dishwasher fared even worse.
Eve P,
Orinda, CACustomer service response - Dear Eve Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695245559784
Extremely Poor service
Sorry to say but very very disappointed with sears service. First of all technician kept rescheduling the appointment without notifying and showing up for the them - per their automated no technician can come anytime between 8am to 5pm. My technician didn't show up for 3 apts for which I had to talk to escalation team at American shield and insisted to have someone else come for the service but they eventually spoke to some higher person at sears who then had the technician show up to his 4th apt. But according to technician he has no idea about the apts. so technician had to place new LED lights in our refrigerator whirlpool. He didn't have any correct tool (putty knife) to take out the LED lights already in the refrigerator he used screwdriver n managed to put a lot of scratches around the LED lights inside the refrigerator. After installing the 4 lights they were very dim, he couldn't figure out n spent 2 hrs calling whirlpool to talk to their technician if he could help him figure out but obviously why would they help their competitors without payment. He sat n thought I asked him if he checked the drawer if there is light too but he didn't think there were any lights but when I looked in the camera of my phone found 2 underneath but now he couldn't bend over n install which I had to do it after trying multiple times. It took 3hrs n obviously not including the time I had to spend calling American home shield to figure out when the technician would come. This all has been very frustrating. Extremely bad service by Sears technician. He should retire instead of wasting time to google n look up utube to figure out how to fix a problem. I would recommend their services. Poor communication.
Mahwish K,
Fairview, PACustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1695245545183
Dishwasher repair
Did not perform the service stating it takes 2 people to performs the task. He should have known prior to coming what the task is and what is required from his side. Right after he left a subcontractor came and fixed the appliance single handed. In 20 minutes.
Ketan P,
Princeton, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245536335
Washer still doesn't work
Took almost a month for this work to finally be complete and it still doesn't work.
Richard F,
Benton, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245520648