Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not sure what to put here
Very unprofessional and made me and my family feel uneasy. Condescending in his remarks. Made me feel I was inconveniencing him in requesting repair. Did not communicate findings. Just said you have co2 coming out but not enough to kill you, yet his report apparently says within limits.
Debra Tobin,
Ladera Ranch, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695246385466
Still broken
This was the THIRD technician to work on the machine. They have ordered parts (creating weeks of delay) and have failed to fix the problem. The washing machine overflows. The machine will not turn off on the Rinse cycle. We have been without a washing machine for almost two months. A great repair service.
Teri M,
Virginia Bch, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695246083921
I'm Shocked.
Despite my registering a serious complaint concerning Gani's behavior of 9-8-23, you sent him again to my home to install the part diagnosed and ordered by another Service Tech who came after Gani had declared there was nothing wrong with the oven. That was wildly insensitive and customer unfriendly of you. Gani installed the part he had declared unnecessary and was gone within 13 minutes. The oven now works, but the bad experience lingers.
Dianne G,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695246006686
Dryer is now broken
The technician was able to diagnose the washer. He also did a review of dryer and said it was fine (it had been working), however when I went to use later the same day, the dryer made a loud bang and no longer works.
Malik S,
Saint Cloud, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695245955651
This Tech was great but, all the others
Lavar was great, but showed up after multiple no shows occurred. Here's what happened. I had a Friday. Appointment, the time kept getting pushed out from 10am thru 8pm until it just timed out, I guess because No calls to advised of the missed appt or anything. Just a no show. Not to mention I stayed home from work for nothing. On Saturday morning I rescheduled appt for Monday, because no one from sears called me. Guess what happened next, at about 1pm on Monday I got an appt cancellation text, after searching long and hard (all the links in the text message just give you a number that rings to a fast busy signal or get you to a telephone recording but no human)I called the claims number, was advised the technician stated my appt was canceled at my request because I wanted a different technician. Which was not true, as no one ever called me or came to my house. Just a tech that didn't want to go to my house I imagine. Appt was rescheduled for the next day. Another day of missed work. Well on Tuesday Lavar showed up fixed my fridge (finally). The claims folks did credit me 1 months service, but I did have to miss 3 days of work because of the prior appointments, which $49 doesn't really cover. Really disappointed by the lack of respect for the customer's time and the lack of proactive support by sears. I truly believe i would still be waiting for support if I hadn't worked the phone after the first two missed appointments. But Lavar was great, he at least showed up when he was supposed to.
Gil F,
E Stroudsburg, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695245930358
Sears A BIG DISSATISFACTION
Purchased a refrigerator 1 year approximately 1 yr ago. The compressor went out. Thoroughly disappointed with Sears. I have purchased Sears appliances for years, particularly Kenmore. I WILL NOT buy anymore products from them. Their customer service is dismal and lousy. I have not written such a review in the past of a company. I AM D ONE with Sears and anything affiliated with it.
Angelia H,
Indianapolis, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695245861921
Wrong information
I was told I needed a electrician. Electrician told me fire started from my central air unit and sent me back to heating and air. 5 days now wasted and it's hot!!!! Why wasn't you able to point out the problem like the electric guy did. Told me the problems in under 1 min. Not happy
Brenda G,
Fairview Hts, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695245844074
Technician
The technician had the wrong information to do the work.
William K,
Hollywood, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695245768321
I've machine still not working
Billy ordered a new part and installed it to my refrigerator, however, my ice maker is still not working. I have spent a lot of money and the problem is still there.
Grant H,
Covington, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695254815811
Did not complete the job
Washer is still not draining water and Cody did not properly test it
TUNDRA WILLIAMS,
Pelham, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1695245737709