Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Oven repair
Original tech came out 3 weeks ago to look at oven. Diagnosed as broken control board. Was quoted a price of over 300 to fix. I said ok. He ordered part and scheduled follow up appointment for 3 weeks later (today). At 430p today different tech shows up for install. Turns out wrong part was ordered & wrong price originally quoted-now the price is going to be over 600 & part would need to be ordered resulting in additional delay. Price is now over 600-Same price as I could purchase a new oven. I have had no working oven for 3 weeks-because waiting on part at price promised-only to discover all that time wasted and my entire day today wasted as well. Very unhappy. Would like a refund of my entire initial payment of over 300. I will buy a new oven. None of your 800 #s result in any option to speak with anyone or leave a message. Please respond. Very bad experience!
Laura M,
Westfield, INCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695332018399
Technician was a no show
The technician didn't show up, and I never got a phone call either
Ellender B,
Saint Amant, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695331981382
1
Kevin was very rude to my son and his wife stayed less than 10 minutes said it was electrical problem on a/c need to call a electrician. Very dissatisfied.
Linda L,
Jonesboro, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695331962261
Range
The tech never showed up for my range. How can you reach a real person!
Carol B,
Germantown, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695331955914
Frustrating
This is not directed at Kelston, but the SEARS REPAIR SERVICE as a whole. I have been having trouble with my dishwasher and 2 technicians have come out and stayed less than 5 minutes and left saying there is nothing THEY can do. . .so where does that leave me? DISHWASHER NOT WORKING & IPAID FOR AN EXTENDED WARRANTY and no solution to my issues. WHY AM I STILL BELIEVING & TRUSTING SEARS? I never hear a solution, only thing is "I will report it"; and no follow up. It takes 45-50 minutes for them to travel to my home, and I have to wait on appointments, and still no resolution to the issues with my dishwasher 😡😡😡😡😡😡😡
K J,
Selma, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695331939452
Rating the service I received on 20SEP2023
The gentleman came to perform the repair but he could not do the PM on the freezer because it was not included on his service ticket. I had to call back in to set another appointment for a PM check. Both the repair and PM should have been performed at the same time. This was inefficient. The gentleman pulled my freezer out from the wall and did not put it back. That I do not appreciate. This was not a good experience for me. I would give this service a negative rating instead of a 1.
Ruby T,
Durham, NCCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695331926250
Review of service appointment
Lawson was polite and respectful but the repair was unsucessful. The ice maker was replaced this morning and, 5 hours later, has not made any ice. He represented that he had replaced the ice maker in our refrigerator with a brand new unit but when I disposed on the old one and the packaging the packaging was clearly marked "refurbished," which is obviously different from "brand new."
Jamesdebra G,
Redding, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695255297038
Took WAY TOO long to repair!!!
My experience with y'all was absolutely awful!!!! This was a 7 week long process to get my washer repaired! Not ever being able to talk to anyone is a horrible way to run a business! Between my husband and I we toon 5 days off of work!!! One of the times y'all No showed! Another was a wrong diagnosis of the issue! And the one that finally repaired was way too cocky and rude! I'm thankful it's repaired so I can be done!
Summer F,
Bryan, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695255349497
Still broken
This has been going on since May and my refrigerator is still not working. Sears warranty is a joke . Looks like I may have to take legal action to get any results !!
William K,
Franklinton, LACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1695255263382
Air conditioning
Still having the same problem, the technician came for the third time and I'm still having the same problem and there is no way to go through the phone system to speak with an actual person.
Didi H,
Allen, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695255234419