Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Rate Argustus
Not Friendly ! I don't give anyone my charge card information without seeing the person.
Mary W,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695340359265
My refrigerator has not been fixed.
No service was completed. He cancelled the appointment. Then attempted to show up at a time when I was not home.
Bridget P,
Sumrall, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695340352769
Awful.
Although the technician was friendly, he did not fix our issue. He came to my home to fix my ice maker. He replaced a part, said it was working and then left (after I paid of course) the ice maker, 24 hours later now, has yet to produce a SINGLE piece of ice.
Taylor L,
Denton, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695340329391
Waste of time
The tech came in opened the fridge and said nothings wrong. We have a hole in the lining and the temp is 50+ degrees. Awful and obnoxious!
Krystal P,
Austin, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695340322511
Problem still isn't fixed
Stop giving out appts to your customers if you don't have the techs to send out to the residents. We don't have time to waste and wait on technicians that's not showing up. This is my 2nd time going through this with you all in the same month and wks apart. For my experience I rate this a 0.
Terrell M,
Rochester, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695340283120
Not so much the technician as the process
Our fridge has not been cooling correctly for 2 months. There have been four technicians out to look at it. Parts have been thrown at it and the last two visits seemed to be just hit the reset button and you're good to go. My wife and I have been taking days off work to wait on the techs. Yesterday was a total waste of everybody's time. The technician hit the reset and left. The fridge has NOT cooled down a single degree. Getting really tired of this home service not fixing the actual component that is bad. Seems they're only buying time, delaying the inevitable at the customers expense. If we didn't have our much older fridge in the garage I don't know what we would be doing. We cannot trust this unit enough to put anything in it. Thank goodness the freezer is still working, it was down a month ago also. I'm not happy what so ever with Sears home service and this program I have been throwing money at each month. Fix the fridge or replace it. The technician told me yesterday he couldn't even see the notes from the other service calls. He had no idea what parts have already been changed. He was gone in 20 minutes... Big thumbs down on this entire program.
Mark H,
Tucson, AZCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1695333006594
0 not good at all 0 star 0
He don't touch anything don't finished anything
Josefina S,
Deer Park, NYCustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695332942350
A&E factory service
A&E came by and installed the new monitor and door switch for my clothes dryer. Dryer worked for 2 days then STOPPED WORKING AGAIN. this is the second time a part was replaced but stopped working within a month. Assurant, fix my dryer.
Elevterio C,
Vallejo, CACustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695332916758
Now it's leaking
My ice maker hasn't been working. The technician replaced the ice maker but as soon as I turned it on it started beeping and leaking out the front of the refrigerator!
Penny L,
Woodbridge, VACustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695332876512
Ice maker
Terrible!! The icemake he installed has not produced ice in almost 24 hours and doesn't look like the old one. He did not and would not do maintenence on the refrigerator which I paid $ 515.85 the 1st person. Very angry. Want my money back!
Patricia J,
Annandale, VACustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695332857841