Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Lamon R
Did do enough to fix problem… we feel they needed to at least pull micro wax out and check inside to see if it could be fixed but didn't … they decided what the problem was from just looking at outside and age of microwsve… not enough to try and solve problem… will never call again and will not recommend…
Linda S,
Prince George, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695419764358
Fridge not fixed.
I was very specific that it was not making ice and not Cooling in the fridge. Refrigerator is cool however ice is not being produced. There is no air blowing through the vents. I made this clear when I called you guys up for your help in the first place.
Jonathan N,
Midland, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695418886380
Disappointed
This technician came into our home more concerned about payment upfront before he even asking or trouble shooting the issue. Please do not ever send him back to our home. Simply rude!
Maria S,
Kathleen, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695418871045
Did not show up for appointment
Jake is a nice guy, did a great job on his last visit. However he did not show up for today's repair and closed the service order out as completed. I waited 9 hours today. I received a text at 2:30 saying my technician was on the way. Received emailed receipts at about 4pm. No call. No text to explain why he wasn't going to be here and adding insult to injury, there's no way to get ahold of someone via phone. Very poor service.
Gregg S,
Nampa, IDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695418837309
Tech. Wouldn't installed new pump
My washer machine stopped removing/pumping out water from my washer. I called AHS on 8/30 to schedule repairs. A Tech. called me to determine the problem over the phone by entering codes. The problem was the pump and ordered a new pump sent to my home, but it could not be installed until the 9/21. AHS sent Sears and they found the filter was clogged and the drain hose was inserted too deep in the drain. They reposition the hose and cleaned the filter and said that was the issue and didn'tneed the new pump installed. SEARS did not install the new pump and took the new pump with them. They never ran a complete wash cycle. Once they left I washed a load and the clothes were still soaking wet. The Sears techs were lazy and dismission to take the time to replace the new pump that AHS had order. This is unexceptable. I waited 3 weeks for my washer to be fixed. Sears or whatever their new name, is a company I never want in my home again. So what are they doing with the new pump. I still have soggy wet clothes.
Yvonne M,
Blacklick, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1695418834045
No stars
He walked in with a very defensive attitude over the tech that was here twice before, not giving me the opportunity to speak but instead telling me the condensation and ice build up in the ice shoot is due to the age of my refrigerator and not due to the PRIOR tech, Michael J (ID 0870113) hanging the doors incorrectly or possibly damaging the door/s when he removed them, causing air to get in somehow resulting in the condensation. He was aware of what transpired between Michael J and I as well because he defended him hanging up on me, telling me Michael J is a minister and that if he hung up on me it's because I upset him. This, in my opinion was extremely unprofessional. He also told me the door couldn't be replaced due to it's age and that it wouldn't be covered, which to my understanding via Protection Agmt. Svcs. Dept. is not true. He said he could adjust the doors and close up where the ice builds with silicone then proceeded to exit my house and leave. I was left calling his name 3 times while he drove away. I don't want my refrigerator gerry-rigged, I'd like to know it can be fixed by someone with knowledge, experience and at the very least a pleasant attitude. I was so happy Christopher was the tech coming today after repeatedly requesting Michael J not come, (I even expressed how happy I was to see him), only to be disappointed and thoroughly frustrated with the disagreement he was pushing to have about his colleague while not wanting to hear anything I had to say. This has remained unresolved now for more than a month due to incompetent techs with bad attitudes. I have been a loyal 29 year member since my first purchase of Fridge, Washer & Dryer and I don't expect to be treated this way. Thanks for your time.
Donna P,
Collierville, TNCustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1695419426699
Washer still leaking
The problem wasn't fixed. My washer is still leaking alot of water. I need this taken care of asap! I was without a washer for 1.5 weeks. Finally the technician comes and the problem persists!
Gia O,
Rio Grande Cy, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695418808628
No tech came to my home today
Yup, had an appointment between eight and noon today, but no one has shown up.
Peggy Z,
Dinuba, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695341928728
A no show
I never saw Johnathan L did not get a phone call … nothing… just a receipt saying he diagnosed my unit… how when we never saw you!!!! 🤷🏽♀️ I tried reaching out to Sears but I couldn't get a person… that's nearly impossible…. FRUSTRATED IS AN UNDERSTATEMENT … I took off of work to wait for Sears & essentially wasted my time ‼️
Robin M,
Burlington, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695341882704
Extremely impatient technician
Not only Sears makes you stay all day at home waiting for the technician to arrive between eight and five but also they send a technician which is extremely impatient
Yan kot,
Brookline, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695341126344