Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not very good listener
He didn't listen to what I had to say. My washer was running for all night and it completed when he was here. So he basically took money. He didn't have answer for why it took so long . Some days it doesn't even spin, I asked him why is that happening- no answer there as well.
Suraj,
Pittsburgh, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695419064351
Sears repair
Sears is very unprofessional the technician did not show up for two appointments and did not have the courtesy to call and let us know he needed to reschedule. My tenant called off work and lost money. This has happened to me as a costumer of Sears a couple of times. They are very unprofessional. If it wasn't for my warranty company I would have never used them. I don't even purchase appliances from Sears anymore because of how unprofessional they are.
Joan P,
Rncho Cordova, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695419001476
Charges
It took 3 trips to repair my refrigerator, which was no fault of mine. The first technician did not have a thermostat for the refrigerator. He ordered a thermostat and scheduled a second visit. The second technician took the old thermostat out and discovered the wrong thermostat had been ordered. He found that Sears could not get the correct thermostat. He said if I found the part, I could schedule a time for a technician to put it on. I found a replacement thermostat and the third technician came to install it. This was a continuous situation because the first technician couldn't put in the correct thermostat. With the 3 visits, I ended up paying almost $700 just for the trip costs, not including the cost of the thermostat. All of the technicians are courteous and helpful, but you can't contact anyone in a supervisory position to explain your particular situation, and the technicians can't make decisions on charges. I wanted the installation done properly, but I think all the charges on the same issue are extremely too high.
J F,
Knoxville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695419904681
Refrigerator
Tech was fine but 1 day later refrigerator is not working again nor is freezer Need to wait another 2 weeks for appointment- This is ridiculous
Thomas P,
Garden City, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695418991510
Kenmore refrigerator
The service was a RIP OFF. The administration of the service obviously was intended to cheat the customer. The customer should have been made aware of the ridiculous cost estimate of repair beforehand, after the service was fully aware of the type of problem. The technician was very helpful and knowledgeable. Unfortunately, he is working for a bad company.
Gerry Schaefer,
Atlanta, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695419833010
It took way to long
The tech Andy did a great job. However the part came and I still had to wait a week to get my refrigerator repaired. It was really inconveniencing!
Flora R,
Haines City, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695418945841
WAY too high.
The tech said it would be $650 or so for the labor. Outrageously high. He left.
Meredith H,
Asheville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695419803034
Technician a no show & claimed to complete service call
If I could submit w zero stars, I would. Technician never showed up to the home. Each time we called the number provided, the system informed us the appointment was further delayed. We were assured that he would call when he was on the way. He never contacted us. This appointment was initiated by a home warranty company. They were able to speak w an a&e representative at 5:15 who stated the technician was on the way to our home. He didn't show up & subsequently submitted false documents claiming he completed the service at 7:17pm. The documents contained a fraudulent model & serial numbers for the appliance as well as a large "X" in place of the customer signature. This dishonesty shows a complete lack of respect for the customer & should not be tolerated by anyone.
Lori B,
Carrboro, NCCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695419781878
Refused Service
This may be more of a Sears procedural thing then a technician thing, but this is the third time we've had a technician out over the past three weeks to fix an issue with a year old washing machine. We have stackables and made that clear from the beginning, but today was told "we're not an installer, we repair equipment. We can't move your stackable to access the needed repair." This is after we stayed home for an appt where we received a text the tech was on their way, but no one showed up. We are beyond frustrated!
Kevin B,
Wendell, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695418914199
Refrigerator repair
He never repaired my refrigerator my freezer and ice maker was working and when he left nothing working
Gerald P,
Houghton Lake, MICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1695418909989