Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Will not use A&E again!
You gave me a 9 hour appointment window and then canceled half way through. The second 9 hour window the tech showed up to announce that he did not work on the brand appliance that I have, and the brand was on the service request! I will never use A&E again!
Adam M,
Lake Forest, ILCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695419393481
Poor Service
Employee changed the filter, looked at the thermostat and left. In and out of home in less than 10 minutes. Didn't perform any PM. Unacceptable.
DC,
Villa Park, ILCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695419374873
Waste of time and money
Both techs were polite and early. I was never provided a specific time by dispatch. Only 8 to 5. Immediately upon entering techs said they couldn't help. Had to convince them to try. Problem was not addressed. Appliance was not reassembled or put back. Repair quites were the same as buying a new appliance. This was a waste of time and money. I will never use Sears again and will absolutely never recommend this service. This was the stuff of bad comedy.
John Doe,
Madison WICustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695419529833
Nothing to do with the technician.
I dislike your hours of service. How do you guys give people? The time frame between eight and five and then showed up exactly like a minute befire 5 pm ridiculous .. Not everybody has the luxury to be home sitting on their butt all day.. And has nothing tk do with the technician..
Morayma C,
Bloomfield, NJCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695419258181
Still does not work with new part.
Joe was very nice on Sept 8 and today. Part ordered and it arrived. Joe came today and replaced part. Microwave still does NOT work. He left after the part was installed. I tried to heat lunch. Microwave is NOT working. Please send him back today. I have been without my microwave for 3+ weeks. I have reached out to Choice Home Warranty.
Sandra Wooden,
Panama City Beach, FLCustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1695419215864
Horrible Services repair an technician great
The office an support is horrible
Chrlie J,
Atlanta, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695419147683
He's rude
He seems to be in a rush. Didn't finish the job. We are not happy
Milton C,
Bronx, NYCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695419147389
Range service
Technician was courteous however the oven had to be taken apart to replace parts. After putting it all back together the oven is now badly scratched and cooktop was put back on crooked and not level, also oven malfunctioned again shortly after he left.
Deborah S,
Valparaiso, INCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695419126339
David not able to fix anything
I asked Sears to send someone to fix my icemaker. He steamed the frozen dispensary to clear it but couldn't fix it to make it dispense ice cubes. He didn't know what was wrong with the dishwasher or washing machine, and had no real ideas of what to do next. None of the appliances are working any differently now. I am out a couple hundred dollars and a couple hours of completely wasted time. Will not call Sears again.
Leslie W,
Redmond, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695419129039
Review
Philip called around 5:00pm saying he had one more service call to make before coming to our home. We had been waiting since 8:00am. I told him our house was a bit tricky to find because it is a long dirt driveway and you cannot see the house from the street and I started to give him some directions. He grumbled that he would not remember "all that" and said he'd be along after the other service call. He banged on our door (even though we had a lit doorbell. He grumbled a hello when I greeted him and quickly said there was nothing wrong with our refrigerator after observing it and placing a "magnet" on the inside frame of the door. I told him that the refrigerator was very, unusually quiet and was not keeping the temperatures as cold as they have been for the past 3 years. I also told him that my food was going bad more quickly. He dismissed my complaints, saying that I should be thankful that the refrigerator was as quiet as it is. He said I had my thermometer in the wrong spot and threw it in my crisper drawer. He also said that where I was putting my uncooked meats (in the upper right hand corner of my top shelf) was also wrong, even though it sometimes ices up and I had been doing this for 3 years without a problem. My ice makers are working, but I had them replaced on 7/31/23. No computer codes were taken for errors. He then left! I felt it was a very poor service call and nothing was resolved.
Marie A,
Chester, NHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695419078898